Client Care Specialist

ExtensisHR•Cary, NC

4d•$40,000 - $50,000•Onsite

About The Position

PtEverywhere is a growing web- and mobile-based physical therapy practice management software company headquartered in Cary, NC. We provide an elite, all-in-one EMR+ solution designed by and for physical therapy practice owners, supporting clinics in all 50 states. More than just a healthcare technology company, we pride ourselves on going above and beyond for our clients—helping them enhance patient outcomes, grow successful practices, and strengthen their communities. Learn more at pteverywhere.com . We are seeking a detail-oriented, highly organized Client Care Specialist to join our growing team. This unique, entry-level role blends software training and onboarding with customer support and strategic communications. You’ll work closely with our Client Care and Product Teams to support physical therapy clinics, improve user satisfaction, drive revenue, and strengthen brand loyalty. This position is ideal for someone who enjoys problem-solving, building relationships, and contributing to the evolution of emerging healthcare technology. This role offers opportunities for career growth within the company and is focused on providing support to customers in a fast-paced environment.

Requirements

Bachelor’s degree preferred
Confidence with computer and mobile device technology to provide Tier 1–2 technical support
Strong verbal and written communication skills; able to communicate clearly with small business owners, healthcare providers, and internal teams
Excellent attention to detail, organization, and follow-through
Proven ability to de-escalate issues, problem-solve, and resolve conflicts
Self-directed, collaborative, and positive in a fast-paced environment
Must be able to work on-site in Cary, NC

Nice To Haves

Experience in medical billing, physical therapy practice management, or a related healthcare field (a plus)
Proficiency with EMR systems and billing software preferred

Responsibilities

Provide exceptional support to clients by answering billing- and software-related questions with professionalism and empathy
Ensure high levels of customer satisfaction through proactive support, active listening, and timely issue resolution
Assist clients in navigating EMR systems, billing workflows, and practice management software
Develop and deliver strategic client communications that build trust, satisfaction, and long-term loyalty
Create and maintain written and video content for our online Support Knowledge Base
Communicate client feedback to the Product Team and help identify opportunities for software improvements
Collaborate with Technical, Sales, and Product Development teams as needed
Attend and actively participate in weekly staff meetings