Client Care Srvcs Rep- (IWS) - Hybrid

Northwestern Mutual • Franklin, WI

2d • $19 - $28 • Hybrid

About The Position

As a Client Care Services Representative within the Integrated Website Services department, you will play a crucial role in delivering exceptional support and enhancing the client experience. You will engage with prospects, clients, and field representatives across multiple channels, providing consultative services to support navigation of consumer website and mobile app functionality. Your responsibilities will include: Expertly Resolving Inquiries: Process transactions related to website services and ensure seamless client experiences. Ticket Management: Create and update tickets on incidents, safeguard personal data, and update client information. Account Assistance: Help clients in connecting/linking external accounts on the consumer website. Issue Ownership: Take ownership of ticket issues and de-escalate calls when necessary to provide resolutions. Business Presentation: Present business concepts and job resources while contributing to a culture of proactive problem-solving and continuous improvement. Technology Advocacy: Embrace new technology and advocate for self-service capabilities by educating clients and field representatives. Multi-tasking: Perform multiple job functions to support service levels and service level agreements. Qualifications Associate's degree in business or related field or equivalent combination of education and experience. Minimum of 2 years related customer service experience with proven customer service skills. Advanced written and verbal communication skills. Ability to multi-task and handle a high volume of calls/case load with the greatest possible degree of accuracy. Strong organizational skills with the ability to prioritize tasks. Strong problem-solving skills and ability to provide options. Demonstrated computer experience with solid keyboarding skills and proficiency with current software packages. Join us in fostering a professional relationship with our clients to enhance brand loyalty and drive continuous improvement in our services. This position has been classified as an Associated Person under NMIS guidelines and requires fingerprinting and completion of required form.Non-Registered Fingerprinted - FINRA Compensation Range: Pay Range - Start: $18.74 Pay Range - End: $28.10 Geographic Specific Pay Structure: Structure 110: Structure 115: We believe in fairness and transparency. It’s why we share the salary range for most of our roles. However, final salaries are based on a number of factors, including the skills and experience of the candidate; the current market; location of the candidate; and other factors uncovered in the hiring process. The standard pay structure is listed but if you’re living in California, New York City or other eligible location, geographic specific pay structures, compensation and benefits could be applicable, click here to learn more. Grow your career with a best-in-class company that puts our clients' interests at the center of all we do. Get started now! Northwestern Mutual is an equal opportunity employer who welcomes and encourages diversity in the workforce. We are committed to creating and maintaining an environment in which each employee can contribute creative ideas, seek challenges, assume leadership and continue to focus on meeting and exceeding business and personal objectives. At Northwestern Mutual, we believe relationships are built on trust. That our lives and our work matter. These beliefs launched our company over 160 years ago. Today, they're just a few of the reasons why people choose to build careers at Northwestern Mutual as we are growing our digital and tech capabilities and are always on the lookout for bright, tech-savvy candidates. Northwestern Mutual is proud to be an equal opportunity employer. We have chosen to build a diverse and inclusive workplace where talented people from all backgrounds want to be, want to stay, and want to build their future. We celebrate and support our differences for the benefit of our employees, our products, and our community. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or status as a protected veteran, or any other characteristic protected by law.

Requirements

• Associate's degree in business or related field or equivalent combination of education and experience.
• Minimum of 2 years related customer service experience with proven customer service skills.
• Advanced written and verbal communication skills.
• Ability to multi-task and handle a high volume of calls/case load with the greatest possible degree of accuracy.
• Strong organizational skills with the ability to prioritize tasks.
• Strong problem-solving skills and ability to provide options.
• Demonstrated computer experience with solid keyboarding skills and proficiency with current software packages.

Responsibilities

• Process transactions related to website services and ensure seamless client experiences.
• Create and update tickets on incidents, safeguard personal data, and update client information.
• Help clients in connecting/linking external accounts on the consumer website.
• Take ownership of ticket issues and de-escalate calls when necessary to provide resolutions.
• Present business concepts and job resources while contributing to a culture of proactive problem-solving and continuous improvement.
• Embrace new technology and advocate for self-service capabilities by educating clients and field representatives.
• Perform multiple job functions to support service levels and service level agreements.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree