Parking Srvcs Suprvsng Rep II

University of Rochester•City of Rochester, NY

2d•$19 - $26

About The Position

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Requirements

High School diploma and less than 1 year of experience required
Or equivalent combination of education and experience
Excellent interpersonal and communication required
DL NUMBER - Driver License, Valid and in State with clean records and no more than 3 points upon hire required
Drug test (due to driving vehicles) upon hire required
Nonphysical with Hep B shot due to customer/patient contact upon hire required

Nice To Haves

Knowledge of data entry, ability to work with mainframe and computer applications and programs preferred

Responsibilities

Manages the daily operation of assigned sectors of the University's Parking department.
Supervises the day-to day performance of staff assigned to a variety of essential posts.
Organizes, schedules, assigns, and monitors the daily work of assigned parking staff.
Facilitates regularly scheduled operational briefings, and other staff meetings .
Ensures that all safety requirements are met, and conducts accident or injury investigations.
Organizes schedules and assigns work on a daily basis to ensure efficiency and operational performance.
Issues daily operational briefings to keep all staff current on any changes to policy or procedure and makes them aware of any special events or disruptions to operations.
Conducts monthly staff meetings.
Manages staff performance, including spot checking various assigned work/posts.
Investigates attendance, performance, and other work rule infractions and issues appropriate discipline following University policy.
Works closely with trainers, reporting observations of both good and poor technique and/or operation.
Works closely with all staff in assigned sector to further direct performance.
Assists staff and other departments to ensure quality service and fulfillment of department service obligations.
Works closely with the patrons, both external and internal, to resolve customer service issues.
Interviews and hires candidates for employment by the University’s Parking department.
Ensures a consistent Safety Culture throughout the locations that incorporate operations and emphasizes the team approach and individual responsibility of all employees to achieve common goals.
Ensures safety regulations are being observed.
Performs necessary operations duties.
Ensures accident and injury investigations are in compliance with University and department regulations.
Conducts lot usage surveys and analyze for staffing needs.
Oversees cash handling, including closing procedures, fund prep, distribution, reconciliation, and resolution of discrepancies.
Responsible for maintaining and ordering supplies to meet operational needs.
Assists with and oversees parking and department equipment use and maintenance.
Other duties as assigned.