Client Care Representative

Veritas Veterinary Partners•Wheat Ridge, CO

8d•$18 - $23•Hybrid

About The Position

World Class Medicine. Purpose-Driven Partnership. Veritas Veterinary Partners offer exciting career opportunities in state-of-the-art facilities across the U.S. Our hospitals, open 24/7/365 and staffed by board-certified specialists, create a collaborative environment where you can work alongside like-minded, caring professionals. If you're passionate about veterinary medicine, this is your chance to thrive in a dynamic, high-quality setting. At Veritas Veterinary Partners, our mission is to build a network of trust and opportunity for veterinary professionals nationwide. We specialize in supporting Specialty and Emergency care hospitals, aligning with your unique goals and medical standards. Veritas, founded by Thomas Scavelli, DVM, DACVS, is dedicated to recruiting top-tier talent and fostering collaboration within our community. With a focus on exceptional care, we bring together highly trained veterinarians, technicians, and teammates committed to our patients’ well-being. We believe in Truth in Medicine and Trust in Partnerships, ensuring we always provide the highest standard of care. Come join us and make a meaningful impact on the community you serve. Wheat Ridge Animal Hospital is Hiring… and so is everyone else. So, what is unique about our hospital? Every aspect of our organization links to one key tenet, which is to provide compassionate and optimal patient care. We have a long standing and national reputation of gold standard medicine, supported by both the education and training of our team members, along with top-of-the-line equipment needed to keep stride with the advancements in veterinary medicine. With this as the epicenter of our mission, our culture consists of respect, compassion, understanding, and teamwork. Wheat Ridge Animal Hospital provides an internal community that supports work-life balance, employee learning and engagement and personal and career development; we also are committed to external community involvement, which encompasses fellow veterinary establishments and shelters, city eco sustainability actions, support of local businesses and law enforcement pet care. We are not just a corporation, we are an entity, a living, breathing, growing organism that can only thrive when comprised of great team members.

Requirements

Experience working within the veterinary industry; customer service background, enrollment in veterinary program, or other animal industry experience accepted as well
Cultivate a positive atmosphere, demonstrate a friendly and courteous attitude with all coworkers throughout the hospital to maintain a cohesive work team
Maintain excellent communication skills to ensure professionalism and effectiveness in all interactions with clients and coworkers throughout the hospital
Must have the ability to multitask, prioritize, and delegate
Demonstrate proficiency in computer skills
Must be organized and detail oriented to ensure efficiency and accuracy in all transactions
Able work in high stress situations and exercise good judgment as needed
Present a neat, well-groomed appearance

Responsibilities

Welcome our clients in a friendly, helpful, and compassionate manner
Prepare and review documents and medical records accurately and completely
Educate and advise clients regarding Wheat Ridge Animal Hospital services and practices
Process appointments, emergencies, and client requests while ensuring the highest quality of care and satisfaction for our clients at all times.
Process admissions and discharges accurately; schedule follow up appointments as necessary
Process invoices and payments accurately
Update and maintain client/pet records and files in accordance with Wheat Ridge Animal Hospital legal requirements
Assist with other administrative duties such as scanning, faxing, emailing, for example

Benefits

Highly competitive salary based on experience
Mental health support with Talkspace
Continuing education support with CE allowance and PTO
Reimbursement of membership and licensure fees
401k retirement plan options with company match
Medical, vision, and dental insurance options - some plans may be paid up to 100%
Basic life insurance provided and other voluntary insurance options available for full-time team members
6 weeks paid parental leave for full-time team members
Paid time off and time to enjoy it!

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