Client Care Representative
About The Position
Benjamin Franklin Plumbing of Winchester is growing and looking to add a Client Care Representative to join our customer-focused team. This top performing individual will be based out of our Winchester location. This role is all about making a great first impression-answering phones quickly, accurately booking service calls, handling all aspects of lead qualification and introducing customers to our valuable club membership program. Excellent customer service can't happen without happy, motivated, and committed employees. Which is where you come in. People like you make what the franchise owners do possible and creating a team that shares and exemplifies our values is as important as providing quality plumbing services. Our team members are our most valuable assets in our organization. Think you'd be a great fit? Send your resume today. We're excited to add another friendly, professional voice to our team!
Requirements
- High School Diploma or equivalent.
- Self-motivated, driven to provide exceptional customer service, active listening, communication skills with attention to detail and ability to work independently.
- Proficiency with computers and strong typing skills.
- Prior experience in a high-volume call center or similar customer service role
Nice To Haves
- Knowledge of scheduling/dispatch software: Service Titan or other scheduling software is a plus
Responsibilities
- Receive incoming calls in professional & courteous manner while providing excellent customer service
- Scheduling appointments and dispatching technicians
- Maintain sales friendly mindset to explain & promote our club memberships.
- Complete work orders & return customer calls
- Perform other duties as needed which may include cross-training in related positions
Benefits
- Monthly Stipend
- Opportunity for advancement
- Paid time off
- Training & development
- Health insurance or stipend & paid time off
- Supportive team atmosphere that provides best in industry training & room to grow
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Specialty Trade Contractors
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
