Client Care Representative Benjamin Franklin Plumbing

Benjamin Franklin Plumbing • Wichita, KS

13d • $15 - $20

About The Position

Do you value professionalism and punctuality? Do you want to work with the best professionals in the plumbing industry? Then you could be a candidate for Benjamin Franklin Plumbing! If you are an individual who values a rewarding career and would like your customers to be genuinely satisfied, you may be a match for our team. JOB SUMMARY This position answers incoming client telephone calls. Assists with the supervision and dispatching of all scheduled service and maintenance calls. Reports to the General Manager.

Requirements

• High school diploma or equivalent required
• Above-average verbal and telephone communication skills are essential
• Must have good computer software skills
• Prior customer service experience preferred

Nice To Haves

• Prior customer service experience preferred

Responsibilities

• Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company
• Good communication with the client is essential!
• Has a courteous and pleasant demeanor, whether on a phone call or not
• Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each time
• Notifies clients ahead of time without fail if the Plumber is not going to arrive at their home within the scheduled time window
• Calls Agreement Membership clients, as scheduled service appointments, should be booked to make up for any shortfall of repair calls

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discounts
• Free uniforms
• Health insurance
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees