Client Care Representative
About The Position
This position responses to incoming client telephone calls, emails and assists with the supervision and dispatching of all scheduled service and maintenance calls. Review incoming company email and operational task and recognizes that this is where the client will form impression of the company Good communication with the client is essential! Has a courteous and pleasant demeanor whether on a phone call or not. Assistant with updating client and payment information. Ensures all operational tasks are reviewed and assigned to the appropriate team member. Makes outbound calls to club membership clients to schedule maintenance appointments.
Requirements
- High school diploma or equivalent required
- Above-average verbal and telephone communication skills are essential
- Must have good computer software skills
- Prior customer service experience preferred
Nice To Haves
- Prior customer service experience
Responsibilities
- Responses to incoming client telephone calls
- Responses to client emails
- Assists with the supervision and dispatching of all scheduled service and maintenance calls
- Reviews incoming company email and operational task
- Good communication with the client
- Updating client and payment information
- Ensures all operational tasks are reviewed and assigned to the appropriate team member
- Makes outbound calls to club membership clients to schedule maintenance appointments
Benefits
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1-10 employees
