Client Care Representative

Lexicon Services • Chesterfield, MO

1d

About The Position

The Client Care Representative plays a vital role in supporting Lexicon’s commitment to exceptional client service within the Client Care team. Under the guidance of the Client Care Supervisor, this position is responsible for facilitating effective communication between clients and attorneys, identifying client needs, and resolving issues. The ideal candidate excels in a fast-paced environment, demonstrates empathy and professionalism, and is dedicated to maintaining high standards of client satisfaction.

Requirements

• High school diploma or equivalent.
• 2 years in a social services role, customer service, legal or other service-based industry.
• Strong written and verbal communication skills.
• Excellent organization skills.
• Ability to manage multiple tasks and projects simultaneously.
• Intermediate skills in Microsoft Office Suite (Outlook, Excel, Word).

Nice To Haves

• Prior legal knowledge preferred.

Responsibilities

• Work closely with the attorneys of Lexicon’s clients in determining how best to serve our clients.
• Research client needs by reviewing case management software, discussing the case with assigned attorney and reviewing documents where necessary.
• Gather, organize and enter client data into legal software.
• Perform surveying of clients during milestones of our legal service. Proactively call clients to rate their satisfaction.
• Apply best judgment and knowledge in answering inquiries from clients regarding our legal services.
• Use sound judgment to determine proper courses of action for clients in legal matters when asking for refunds, credits or escalation to senior attorneys.
• Use discretion in determining appropriate concessions for client credits.
• Make recommendations to the Managing Partner and senior attorneys for the proper course of action needed to satisfy clients.
• Track all client interactions and issues in case management software.
• Handle sensitive client data with utmost discretion, care and accuracy.

Benefits

• Industry-Leading Health Coverage: Access to top-tier health, dental, and vision insurance plans, ensuring you and your family stay healthy and protected.
• Financial Security: Enjoy peace of mind with life insurance, as well as both short-term and long-term disability coverage.
• An Investment in Your Future: Our competitive 401(k) plan with company match, helps you plan ahead, with opportunities to build and grow your retirement savings.
• Flexible Spending Options: Take advantage of flexible spending accounts (FSA/HSA) to cover out-of-pocket medical, dental, and childcare expenses with pre-tax dollars.
• And So Much More: From wellness programs to additional perks, we go above and beyond to create a workplace that values and supports you every step of the way.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED