Client Care Representative/Dispatcher

Benjamin Franklin Plumbing - Tom's River•Sherman, TX

50d

About The Position

This position answers incoming client telephone calls. Assists with the supervision and dispatching of all scheduled service and maintenance calls. Need an individual who is driven to produce results and impact the long-term growth of the business.

Requirements

High school diploma or equivalent required
Above-average verbal and telephone communication skills are essential
Must have good computer software skills
Business Development experience

Nice To Haves

Prior customer service experience preferred

Responsibilities

Organizes and builds out processes for efficiencies
Ensures the office has the right materials to accomplish day-to-day operations
Send invoices and follow up to collect money if needed
Other computer or customer-related duties as assigned
Ensures personal ownership of calls and turns them into appointments every time
Log all calls, quotes and won or lost reasons for bids
Outbound to customers validating satisfaction, upcoming appointments, and any other communication
Follows up on calls that were not booked to see if we can earn business
Coordinates pulling of permits and inspections
Notify clients ahead of time without fail if the Plumber is not going to arrive at their home within the scheduled time window
Re-schedules appointment times at client's convenience as necessary
Manages social media accounts for business to improve company awareness
Builds processes for third party lead generation
Replies to emails and incoming calls
Collect data on call volume, jobs completed, jobs quoted, and any customer related activity
Manages job board and updates inventory, employee salary for proper job costing
Makes every effort to compress call scheduling to effectively maximize productivity and revenue
Manages auto-scheduler application