Client Care Receptionist - Seattle, WA
About The Position
Growing veterinary office seeks additional full-time Client Care Receptionist to join our team. Although this position is ideal for someone who enjoys companion pets, it is not a hands-on animal position. Our Client Care Receptionists (CCR) answer the phone, differentiate between routine and emergency cases, schedule appointments, greet clients, admit and check out patients, process payments, manage financial information, and communicate information between clients and staff. The CCR enjoys working with people and diverse clients and is caring, friendly, and efficient. They create a warm and welcoming impression, remaining professional and courteous while handling multiple tasks with many interruptions. Our CCRs firmly believe in the quality of care provided and communicate this sense of assurance to clients. They understand our services and recommendations and clearly communicate them to clients CCRs empathize with clients and remain compassionate and well-mannered in the face of emergency situations. Ultimately, it is the CCR who creates a good first and last impression on our clients. The importance of this role cannot be overemphasized This position is: Full-time is 4 days per week, approximately 36-39 hours per week. Part-time is 2-3 days per week, approximately 15-34 hours per week. (weekday shifts are aprox.10hrs long & weekend shifts are approx. 8hrs long) You must be available to work both weekday and weekend shifts.
Requirements
- A minimum of 2 years of experience assisting customers both in person and over the phone is required, this should be in an office/medical setting.
- Knowledge in using multi-line phones
- Have general computer skills/knowledge (Microsoft Office, Google Chrome) and the ability to learn new software quickly
- Dependability and punctuality are a must.
Nice To Haves
- Prior experience in an animal care setting is highly preferred (1 year minimum).
Responsibilities
- Greeting clients if a friendly & professional manner
- Handling multi-line phones while multitasking
- Communicating between departments
- Managing patient charts both electronic & paper
- Processing/billing invoices, cash handling
- Scheduling a variety of appointment types
- Client education
- Prepping/cleaning exam rooms
- Restocking retail items, able carry/lift 50 lbs
Benefits
- Financial Benefits
- A flexible approach to compensation that will reflect your skillset and future performance
- 401(k) matching & Roth Retirement Savings Plan
- Flexible Spending Account (full-time only)
- 529 Savings Plan
- Tuition Support Program (full-time only)
- Referral bonus program
- Wellness Benefits
- Health Insurance, including medical, dental, and vision (full-time only)
- Supplemental insurance, including accident, critical illness, hospital, short and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
- All US-based, benefits-eligible employees with a minimum of one year of service may receive up to three weeks of full pay for the birth or adoption of a child (full-time only)
- Sick Time / Paid Time Off
- Free/discounted lab work for all employee pets
- Pet discounts on services and products
- Pet food discount program
- Workplace Benefits
- Quarterly Team Rewards Bonus Program
- Professional development opportunities
- Continuing education allowance
- Uniform allowance
- Lifestyle Benefits
- Six paid holidays (full-time only)
- Employee Assistance Program
- Employee discount program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
