Client Care Receptionist - Seattle, WA

West Seattle Animal Hospital•Seattle, WA

9d•$21 - $23•Onsite

About The Position

West Seattle Animal Hospital is Hiring a Client Care Receptionist! Growing veterinary office seeks additional full-time Client Care Receptionist to join our team. Although this position is ideal for someone who enjoys companion pets, it is not a hands-on animal position. The Ideal candidate for this position is someone who: Has excellent communication skills Works well on a team as well as independently Has impeccable customer service skills Has computer, typing, and software skills Is self-motivated and able to stay calm while working efficiently Our Client Care Receptionists (CCR) answer the phone, differentiate between routine and emergency cases, schedule appointments, greet clients, admit and check out patients, process payments, manage financial information, and communicate information between clients and staff. The CCR enjoys working with people and diverse clients and is caring, friendly, and efficient. They create a warm and welcoming impression, remaining professional and courteous while handling multiple tasks with many interruptions. Our CCRs firmly believe in the quality of care provided and communicate this sense of assurance to clients. They understand our services and recommendations and clearly communicate them to clients CCRs empathize with clients and remain compassionate and well-mannered in the face of emergency situations. Ultimately, it is the CCR who creates a good first and last impression on our clients. The importance of this role cannot be overemphasized This position is: Full-time is 4 days per week, approximately 36-39 hours per week. Part-time is 2-3 days per week, approximately 15-34 hours per week. (weekday shifts are aprox.10hrs long & weekend shifts are approx. 8hrs long) You must be available to work both weekday and weekend shifts. We do offer benefits for Full-Time employees, which include:

Requirements

A minimum of 2 years of experience assisting customers both in person and over the phone is required, this should be in an office/medical setting.
Knowledge in using multi-line phones
Have general computer skills/knowledge (Microsoft Office, Google Chrome) and the ability to learn new software quickly
Dependability and punctuality are a must. The pets in our care count on us to be there.

Nice To Haves

Prior experience in an animal care setting is highly preferred (1 year minimum).

Responsibilities

Greeting clients if a friendly & professional manner
Handling multi-line phones while multitasking
Communicating between departments
Managing patient charts both electronic & paper
Processing/billing invoices, cash handling
Scheduling a variety of appointment types
Client education
Prepping/cleaning exam rooms
Restocking retail items, able carry/lift 50 lbs

Benefits

Financial Benefits
A flexible approach to compensation that will reflect your skillset and future performance
401(k) matching & Roth Retirement Savings Plan
Flexible Spending Account (full-time only)
529 Savings Plan
Tuition Support Program (full-time only)
Referral bonus program
Wellness Benefits
Health Insurance, including medical, dental, and vision (full-time only)
Supplemental insurance, including accident, critical illness, hospital, short and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
All US-based, benefits-eligible employees with a minimum of one year of service may receive up to three weeks of full pay for the birth or adoption of a child (full-time only)
Sick Time / Paid Time Off
Free/discounted lab work for all employee pets
Pet discounts on services and products
Pet food discount program
Workplace Benefits
Quarterly Team Rewards Bonus Program
Professional development opportunities
Continuing education allowance
Uniform allowance
Lifestyle Benefits
Six paid holidays (full-time only)
Employee Assistance Program
Employee discount program