Client Care or Recovery Support Technician

Chestnut Health Systems•Maryville, IL

1d•$17 - $20

About The Position

Share your recovery journey for the benefit of others. Experience the satisfaction of helping to facilitate self-directed recovery. Part-time as-needed position to provide coverage for any of three shifts - 7:00am to 3:30pm, 3:00pm to 11:30pm, or 11:00pm to 7:30am. Position can be filled as a Client Care or Recovery Support Techician/Specliast and is based in Maryville, IL. Evening, overnight, and weekend shifts are eligible for a shift pay differential.

Requirements

Must be at least 21 years old.
Must possess a minimum high school diploma or equivalent. Or a bachelor’s degree; or a total of 5 years’ experience and college combined.
Various other certifications will be required depending on experience level.
Personal experience with recovery process and willingness to discuss it as appropriate.
Demonstrated skills in human services and in services to adults.
Demonstrated ability to work within organizational structure.
Ability to accept supervision.
Demonstrated ability to work constructively with consumers, treatment resources, and the community.
Valid driver’s license, private auto insurance, and be insurable.
Basic computer skills including MS Office 365, Adobe Acrobat, and an electronic medical record.

Responsibilities

Client Support & Engagement Guide the Recovery Journey: Support clients by observing their progress, stepping in when needed, and reporting on how they are meeting their personal goals.
Promote Empowerment: Use a "recovery-first" mindset that emphasizes hope and respect. You’ll help clients regain control of their lives through trauma-informed care and supportive language.
Lead Daily Activities: Work with the clinical team to facilitate scheduled group activities and keep the daily routine on track.
Mealtime & Wellness: Assist with meal preparation and join clients during mealtimes. When nursing staff aren't available, you will observe clients as they take their prescribed medications, following all safety protocols.
Admissions & Logistics Welcome New Clients: Assist with the intake process by orienting new arrivals to program rules, helping them settle into their rooms, and conducting an inventory of their belongings.
Provide Transportation: Drive clients to medical appointments, recreational outings, and other necessary community events.
Team Coverage: Act as a backup for Residential Recovery staff to ensure every individual entering treatment feels welcomed and supported.
Safety & Communication Monitor Facility Safety: Maintain a secure environment by monitoring surveillance equipment, answering calls, and reporting any facility issues immediately.
Document & Report: Keep accurate records of safety checks, shift logs, and incident reports. You’ll also ensure a smooth "hand-off" during shift changes by providing thorough updates and client counts to the incoming team.
Maintain Professionalism: Uphold Chestnut’s standards for excellent customer service and strictly protect the confidentiality of all client and organizational information.
Adapt as Needed: Handle other duties as they arise or as coordinated with your supervisor to keep the program running smoothly.