Client Care Specialist OR
About The Position
The Client Care Specialist is responsible for ensuring a positive and unmatched experience for our clients and communicating the services that provide the best standard of care possible. The Client Care Specialist will greet clients and prepare patient files, fax and scan essential documents, schedule client appointments by phone or in person and collect and enter payments in the EMR system. The CCS must have a full understanding of the services and retail items provided. The Client Care Specialist must project a warm, enthusiastic and friendly demeanor while interacting with clients and as a team member.
Requirements
- Minimum one (1) year prior work experience delivering exemplary client service preferred.
Responsibilities
- Schedule appointments following the FYZICAL model and enter appointment dates and time into a computerized scheduler.
- Detail oriented with superior communication, multi-tasking, problem solving and organizational skills.
- Anticipate and address client needs and communicate professionally and effectively.
- Respond to any doctor office requests in a timely and courteous manner.
- Greet and direct patients, salespeople, and visitors.
- Reflect company culture by treating every client with the utmost courtesy and attention.
- Possess superior interpersonal skills, maintaining a positive and supportive work relationship with others.
- Computer ability to record appointments, both scheduling and canceling.
- Communicate effectively through emails or notes to the scheduled PT’s notification of cancellation, reason for cancellation and indicate if the patient has rescheduled.
- Communicate through telephone calls, email or mail to patients reminding and confirming appointments.
- Answer the telephone and respond to the inquiry or identify and escalate calls to the appropriate personnel, fax or scan essential documents.
- Assist with other medical office needs, including registering patients and ensuring compliance procedures are met.
- Enter patient payment into the EMR system ensuring accuracy for services provided and compliance.
- Adhere to company policies and procedures.
- Must collect all monies due at the time of service.
- Leads by example and exhibits solid teamwork while promoting the core philosophy of FYZICAL.
Benefits
- This position may be eligible for performance-based incentives and commissions related to the sale of membership packages and specific service goals.
- Vacation (Paid Time Off)
- Oregon Sick Leave (OSL): All employees are eligible to accrue and use sick leave for qualifying medical or safety reasons in accordance with state law.
- Health & Wellness: Regular Full-Time employees are eligible to participate in group medical, dental, and vision insurance plans starting the first of the month following 60 days of employment.
- Retirement: Employees are eligible to participate in the company 401(k) retirement plan.
- Paid Leave Oregon (PLO): Access to the state-mandated wage-replacement program for up to 12–14 weeks of paid family, medical, or safe leave for eligible employees.
- Professional Development: The company provides reimbursement for pre-approved professional training to support individual growth and skill advancement.
- Liability Insurance: Professional liability insurance coverage is provided for licensed clinical staff.
- Oregon Military Family Leave: Eligible employees may take up to 14 days of unpaid leave per deployment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
