Client Care Manager

Senior Helpers West Fargo•West Fargo, ND

About The Position

Senior Helpers is seeking a compassionate and highly organized Client Care Manager to support client care coordination and assist families navigating aging and in-home care services. The Client Care Manager serves as a key liaison between clients, families, caregivers, and the Senior Helpers team to ensure high-quality service delivery and client satisfaction. This role helps coordinate services, perform client check-ins and home visits, and supports communication between caregivers and the office team. The Client Care Manager works closely with the care management team to ensure services are delivered consistently and in alignment with Senior Helpers' mission of improving the quality of life for seniors and their families. Senior Helpers is seeking a compassionate and highly organized Client Care Manager to support client care coordination and assist families navigating aging and in-home care services. The Client Care Manager serves as a key liaison between clients, families, caregivers, and the Senior Helpers team to ensure high-quality service delivery and client satisfaction. This role assists with onboarding new clients, conducts client visits and service check-ins, and helps ensure care plans are implemented appropriately by caregivers. The Client Care Manager helps identify concerns, supports problem-solving, and collaborates with the care team to maintain a positive client experience.

Requirements

Client-centered service approach
Strong interpersonal and relationship-building skills
Conflict resolution and problem-solving
Strong organizational and documentation skills
Ability to work independently and collaboratively
Compassion, empathy, and professionalism
Combination of office work and in-home client visits.
Local travel required within the service area.
Occasional evening or weekend availability may be required based on client needs.
Bachelor’s degree preferred in human services, healthcare administration, social work, or a related field (or equivalent experience).
Experience working with older adults, home care, healthcare, social services, or customer service strongly preferred.
Strong interpersonal, communication, and relationship-building skills.
Ability to conduct home visits and travel locally within the service area.
Excellent organizational and problem-solving skills.
Proficiency with Microsoft Office and client management systems.

Responsibilities

Assist with onboarding new clients and coordinating the start of care.
Support the care management team with client assessments and documentation when needed.
Serve as a point of contact for assigned clients and families.
Monitor service delivery and help ensure client needs are being met.
Communicate changes in client needs or concerns to the appropriate team members.
Conduct regular client check-ins by phone or in-person to ensure quality of care and satisfaction.
Complete first-day-of-service calls and follow-up visits during the first 30–90 days of care.
Identify potential service concerns and escalate to the appropriate team members when necessary.
Help ensure services are delivered according to client preferences and expectations.
Build trusting relationships with clients and families through regular communication and support.
Provide general guidance related to in-home care services and available support options.
Assist families with navigating resources and support services when appropriate.
Advocate for clients and help ensure their needs and preferences are respected.
Collaborate with scheduling staff to help ensure appropriate caregiver placement and continuity of care.
Communicate effectively with caregivers regarding client needs and preferences.
Participate in team meetings and contribute to problem-solving related to client services.
Maintain accurate and timely documentation in the company’s client management system.
Assist with new client inquiries and service consultations when needed.
Support in-home consultations for potential new clients.
Help maintain positive relationships with clients and referral partners.
Support efforts to retain existing clients by ensuring a positive client experience.