Client Care Manager, LBSW

Senior Helpers West Fargo•West Fargo, ND

12d

About The Position

Senior Helpers is seeking a compassionate and highly organized Client Care Manager, LBSW to oversee client care coordination and support families navigating aging and in-home care services. The Client Care Manager serves as the primary liaison between clients, families, caregivers, and the Senior Helpers team to ensure high-quality service delivery and client satisfaction. This role conducts client assessments, develops individualized care plans, performs regular home visits, and helps connect clients and families with appropriate community resources. The Client Care Manager ensures services are delivered safely, consistently, and in alignment with Senior Helpers' mission of improving the quality of life for seniors and their families.

Requirements

Licensed Bachelor Social Worker (LBSW) required
Experience working with older adults, home care, healthcare, or case management strongly preferred.
Strong interpersonal, communication, and relationship-building skills.
Ability to conduct home visits and travel locally within the service area.
Excellent organizational and problem-solving skills.
Proficiency with Microsoft Office and client management systems.
Client-centered care approach
Knowledge of aging services and community resources
Conflict resolution and problem-solving
Strong documentation and organizational skills
Ability to work independently and collaboratively
Compassion, empathy, and professionalism

Responsibilities

Client Care Coordination Conduct in-home client assessments and reassessments to evaluate care needs, safety concerns, and overall well-being.
Develop and update individualized care plans based on client needs, goals, and preferences.
Serve as the primary point of contact for assigned clients and families.
Monitor service delivery and ensure care plans are implemented appropriately by caregivers.
Address concerns or changes in condition and communicate updates to the office team.
Client Visits & Quality Assurance Conduct regular in-home visits to ensure quality of care and client satisfaction.
Complete first-day-of-service calls and follow-up visits during the first 30–90 days of care.
Identify risks, safety concerns, or changes in care needs and take appropriate action.
Client & Family Support Build trusting relationships with clients and families through regular communication and support.
Provide guidance on aging-related concerns such as dementia care, safety in the home, and caregiver stress.
Help families navigate community resources, healthcare providers, and senior services when appropriate.
Advocate for clients and help ensure their needs and preferences are respected.
Care Coordination & Team Collaboration Collaborate with scheduling staff to ensure appropriate caregiver placement and continuity of care.
Communicate effectively with caregivers regarding care plans and client needs.
Participate in team meetings and contribute to problem-solving related to client care.
Maintain accurate and timely documentation in the company’s client management system.
Intake & Growth Support Assist with new client inquiries and service consultations when needed.
Participate in in-home assessments for potential new clients.
Support efforts to retain existing clients by ensuring a positive client experience.
Maintain relationships with healthcare partners and referral sources when appropriate.