Client Care Coordinator

Bideawee•Westhampton, NY

1d•$19

About The Position

Bideawee was founded upon the principle that every homeless animal should have a place where they are welcome, and that sense of compassion, dedication, and justice remain at the core of who we are and what we do. We believe that a company is only as great as those who embody its mission, and we are committed to the growth, success, and well-being of our staff and community. Join an organization that has been making the world a better place for pets and the people who love them since 1903! Full time employees of Bideawee enjoy benefits such as: Medical/Dental/Vision plans, including free options Generous amounts of Paid Time Off 403(b) with matching employer contributions Discount services and pet food Health Reimbursement Account Position Purpose: The Client Care Coordinator position is the first contact of the clients with the Animal Hospital. The person in this position must be able to recognize and meet the client’s needs, which include feeling welcomed and comfortable, being understood, receiving timely service, being remembered and recognized, and feeling appreciated. The Client Care Coordinator is responsible for interacting with the public and answering phones. This is a full-time position with a salary of $19/hr.

Requirements

High school diploma or equivalent.
Ability to work weekends required.
Excellent customer service and communication skills.
Excellent phone etiquette and skills, including transfers, putting calls on hold, directing calls to voicemails, taking messages down and relaying them as needed.
Strong computer skills.
Demonstrate excellent interaction skills with clients and animals in the reception area.
Ability to work in a team oriented environment and to take/execute directions.
Ability to handle money transactions accurately and with honesty.
Sound decision-making and multi-tasking skills while working in stressful environment.
Prior experience with animals preferred.
Ability to interact with the public.
Ability to learn hospital management and payment processing software.
Ability to attend staff meetings and training classes

Nice To Haves

Service oriented, dedicated, polite, caring, empathetic, organized and trustworthy personality.
Ability to follow directions with and without supervision and to refer questions and issues to the appropriate personnel.
Ability to recognize certain behaviors in animals.
Proficiency in all clinic protocols and invoicing procedures.
Typing skills, fundamental knowledge of the alphabet, thoroughness and neatness.
Must have the ability to make recommendation to effectively solve problems or issues, by using judgment that is consistent with standards, practices, policies, procedures, regulation or government law

Responsibilities

Recognize and meet client needs.
Greet clients and patients by name in a friendly manner.
Make pets feel welcomed at clinic.
Recognize severe/serious cases in need of immediate attention.
Keep animals isolated from others when necessary.
Perform opening procedures such as turning computers on, retrieving messages, returning phone calls, knowing appointments and surgery schedules.
Make client appointments as well as confirm appointments. This includes making sure the appointments flow easily and ensure the doctor as well as staff will have enough down time for lunch and or breaks. It also includes making sure that all appointments are appropriate for what the doctor can or cannot handle.
Answering phones and directing clients to appropriate departments as well as giving non medical advice and options for issues and problems.
Preparing patient schedule for technicians and doctors.
Keeping desk and reception area neat and organized.
Collecting fees for services.
Doing daily financial reports at end of day both in hospital management and payment processing software
Other duties include restocking, cleaning, assisting other staff members, computer work, paper work, answering phones. There are lots of interaction with the public contact, client education & interaction.
Make sure client information as well as current address and phone numbers are current.
Entering adopted client/pet information into hospital software (check if client already exists and add new patient).