Client Care Coordinator - TM023

Native American Rehabilitation Assoc. of the NW•Portland, OR

14d•$21 - $29•Onsite

About The Position

If you are a motivated and dedicated Intensive Mental Health Care Coordinator looking for an opportunity to contribute to an organization making a positive impact, we want to hear from you! At NARA Northwest, you’ll find a supportive work environment where every team member is valued and respected. Whether you’re passionate about healthcare, behavioral health, education, or social services, there’s a place for you to make a meaningful difference. The mission of NARA NW is to provide education, physical, mental health services, and substance abuse treatment that is culturally appropriate to American Indians, Alaska Natives, and anyone in need. At NARA NW, we deliver services and support to Native American and Alaska Native communities, helping individuals lead healthier, more fulfilling lives. With over 450 employees across a variety of programs—including medical and dental care, addiction treatment, housing assistance, and enrichment initiatives NARA NW offers numerous opportunities for growth and advancement, all while making a tangible, positive impact on the lives of others. The Client Care Coordinator provides care coordination, case management, community support services (assistance with maintaining income, basic needs, independent living skills, crisis intervention, and care coordination) for NARA NW clients. Works as a part of the Mental Health at the Bear Lodge location and in close collaboration with the Medical services and other NARA NW programs. Assists clients and providers in developing and implementing strengths-based service plans for case management and community-based services. Acts as liaison between Bear Lodge clients (clients experiencing Severe and Persistent Mental Illness) and medical providers (internal and external).

Requirements

Either High School Diploma or General Educational Development (GED) certification required.
QMHA or PSS or PWS certification required prior to employment.
At least one year of professional experience working with individuals experiencing mental health and/or substance use disorders.
Current CPR certification and food handlers’ card within 30 days of hire.
Reliable transportation, current driver’s license with a clean driving record, and proof of auto insurance.
Knowledge of community resources and entitlement programs.
Knowledge and understanding of mental illness, medications, symptoms, and treatments.
Ability to engage and interact positively with consumers to promote strengths and improve health and well-being
Initiative to communicate effectively in coordinating care.
Excellent communication skills.
Knowledge and skill in working in a multi-cultural environment.
Ability to maintain professional boundaries with clients, the community, and other staff members.
Ability to pass a pre-employment or for cause drug tests.
Ability to pass criminal background and DMV checks.

Nice To Haves

Experience working within the Native American/Alaska Native community is considered a plus.

Responsibilities

Provide support, case management, and community-based services to clients living with severe and persistent mental health concerns that significantly affect their functioning.
Assist with obtaining benefits such as insurance and Social Security benefits, SNAP, job training, housing, health care, socialization, and other community resources as identified in a strengths-based plan.
Provide skills training, such as finance management, medication management, disease/illness management, self-advocacy, and other skills training as needed including applying for housing, applying for jobs, use of public transportation, nutrition, hygiene, etc.
Targeted crisis intervention in collaboration with clients’ primary behavioral health and medical providers.
Coordination of care – actively initiate and maintain communication and collaboration with all members of client’s support system and service team as permitted by the client.
Follow the Assertive Community Treatment (ACT) model with clients on the ACT team.

Benefits

14 Paid Holidays: New Years Day, Martin Luther King Jr. Day, Presidents Day, Memorial Day, Juneteenth, Battle of Little Big Horn, Independence Day, Labor Day, Native American Day, Indigenous Peoples’ Day, Veterans Day, Thanksgiving, day after Thanksgiving, and December 25th!
Employees working 20 hours, or more are eligible for benefits. Benefits are effective from the 1st of the month following the date of hire.
Affordable Medical, Dental, and Vision Insurance through Kaiser Permanente
14 Paid Holidays (Listed Above)
13 Paid Days of Sick Time
13 Paid Days of PTO (Vacation accruals increase with years of service to a maximum of 26 days)
$50,000 Life Insurance & AD&D
Short Term and Long-Term Disability
Flexible Spending Account
Health Spending Account
401(k) with 4% Match
Employee Assistance Program
Inclement Weather Days (Snow Days)
Public Student Loan Forgiveness -NARA NW is a local 501(c)3 nonprofit, FQHC