Client Care Coordinator
About The Position
Veterinary Eye Centers are New York City’s first practice group devoted exclusively to animal eye care. Under Dr. LoPinto’s expert guidance, our flagship Hell’s Kitchen clinic blends advanced diagnostics, microsurgical precision, and a sharp focus on client communication to deliver truly exceptional outcomes. At VEC, we keep a close eye on what matters most: compassionate care, medical excellence, and a truly supportive work culture. With a growing reputation and vision for continued leadership in veterinary ophthalmology, we’re proud to offer a uniquely specialized practice where every detail is in full view. We’re seeking an experienced Client Care Coordinator to join our team. The Client Care Coordinator is the first and last point of contact for our clients and is the face of our practice. You will work closely with our dedicated clinical staff and be a capable ambassador for the organization to the public, our clients, and to the professional community.
Requirements
- 2+ years of experience in a customer service or client facing role (Veterinary Preferred)
- Monday - Friday availability
- Excellent written and verbal communication skills
- Comfort working around all types of dogs and cats
- Exceptional organizational skills with a keen eye for detail
- Adaptability and focus in a busy environment
- A passion for animals
Responsibilities
- Greet clients and patients, deliver best in class customer service, and ensure all client questions are answered in an informative and friendly manner
- Communicate and collaborate with colleagues regarding patient care and client questions
- Document communications and conversations
- Manage the appointment schedule
- Receive payments for services rendered and oversee daily financial reconciliation
- Perform intake and discharge duties
- Perform general administrative duties
- Answer multiple phone lines
- Maintain common areas
Benefits
- No weekends, No ‘on-call’ shifts
- Comprehensive medical, dental and vision coverage
- FSA/HSA
- Generous paid time off, up to 120 hours of PTO per year
- 401(k) with a company match
- Paid Parental Leave
- Scrub Allowance
- Elective benefits through MetLife
- Employee pet discounts
- Discounted pet insurance
- We provide equal opportunities for everyone who applies to and works for our company, regardless of age, sex, sexual orientation, gender identity, gender expression, race, color, national origin, disability, and all other law-protected considerations that make you, You.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
