Client Care Coordinator

Always Best Care Senior Services - New Berlin, WI•New Berlin, WI

57d•$21 - $28

About The Position

We are in search of a Client Care Coordinator, an organized individual to join us in our mission to enhance the lives of aging adults and their families. This position involves managing quality assurance with extensive one-on-one interaction with clients and families. This person is responsible for effectively managing multiple demands that come with the changing needs of clients. This individual must be able to work in a fast-paced organization and possess excellent communication skills, be service-oriented and be able to work well in a team environment.

Requirements

Must have a bachelor’s degree or at least two years’ experience in home care or health care as a Case Manager or Social Worker within the Senior community.
Must demonstrate excellent oral and written communication skills with the ability to listen effectively.
Excellent problem-solving abilities and being able to offer creative solutions.
Must have the ability to present a professional appearance and demeanor.
Must have a valid driver’s license with proof of insurance
Must have excellent computer skills and be proficient in Word.
Must be able to reflect the core values of Always Best Care

Responsibilities

The Client Care Coordinator is expected to perform a variety of duties that relate to client care, including care consultations with potential clients and family members, client introductions, establish referral relationships with other providers and quality assurance visits with existing clients.
They will use the consultative approach to determine each individual client’s needs to provide solutions and create a tailored service plan.
They continuously evaluate the plan through a series of ongoing communication and visits to ensure high quality care, client satisfaction, and retention, as well as opportunities to increase service hours.
Client care works with clients and their families on various issues that may arise to ensure they are getting quick resolution.
They will plan and execute a schedule that ensures each client has at minimum one quality assurance visit per month.
Follows all office communication and documentation protocols to ensure excellent service is provided to clients and staff.
Participate in weekly and weekend on-call rotation.