Client Care Coordinator
About The Position
The Client Care Coordinator plays a vital role in supporting client care coordination and day-to-day operational flow across Mainspring Recovery. This position serves as a central point of communication between clinical teams, operations, insurance partners, and external providers to ensure clients are properly scheduled, prepared for, transported to (as applicable), and successfully attend all assigned virtual and in-person appointments. This is a fast-paced, highly collaborative, on-site role requiring strong organizational skills, attention to detail, and the ability to manage multiple priorities. Client Care Coordinator supports appointment readiness, transportation, medication coordination, insurance follow-up, and cross-department communication to promote continuity of care and smooth daily operations.
Requirements
- High school diploma or equivalent required.
- Demonstrated ability to coordinate schedules, logistics, and communication across multiple departments.
- Working knowledge of general medical and insurance terminology preferred.
- Strong organizational, time management, and multitasking skills.
- Clear verbal and written communication skills.
- Ability to maintain professionalism and confidentiality in a healthcare environment.
- Ability to work independently while collaborating effectively within a team.
Responsibilities
- Coordinate and ensure clients are prepared for and attend all assigned virtual and in-person appointments.
- Transport clients to and from medical, clinical, and ancillary appointments as assigned.
- Assist with medication coordination, including pharmacy pickups and timely delivery to appropriate staff.
- Communicate with insurance providers regarding authorizations, denials, and coverage-related questions.
- Track, document, and communicate insurance authorization issues and denials to clinical, utilization management, and leadership teams.
- Serve as a liaison between clients, clinical teams, operations, and administrative departments to ensure clear, timely communication.
- Maintain accurate scheduling, tracking, and coordination records related to appointments and client movement.
- Support day-to-day health unit operations to ensure efficient workflow and minimal disruption to client care.
- Maintain confidentiality and comply with HIPAA, organizational policies, and professional standards at all times.
- Collaborate with department leaders to anticipate needs, resolve issues, and support continuity of services.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
