Client Care Coordinator

Angels of Care Pediatric Home Health•Bethlehem, PA

11d•Onsite

About The Position

As a Client Care Coordinator, you’ll be a key connection point between families and care teams, helping ensure a smooth, supportive experience for both clients and clinicians. This position is ideal for a detail-oriented team member who thrives in a fast-paced environment and is committed to delivering excellent service.

Requirements

Prior experience in a customer service, scheduling, or client-facing administrative role preferred
Strong communication skills and a proactive, solutions-focused mindset
Ability to stay organized and manage competing priorities effectively
Familiarity with office technology (Microsoft Suite, etc.)

Responsibilities

Serve as the primary point of contact for client families, building trust and providing timely support
Coordinate and assign duties based on each clinician’s skills and availability
Handle incoming and outgoing calls to address questions, resolve issues, and support scheduling needs
Collaborate closely with clinical staff to ensure clients receive high-quality care
Foster strong, professional relationships with families and nursing staff
Use sound judgment and initiative to identify and solve problems
Stay organized while managing multiple priorities and maintaining accurate documentation