Client Care Coordinator

Right at Home Merrillville, IN•Merrillville, IN

19d

About The Position

The Client Care Cooridnator is responsible for developing and managing the client care plan; creating extraordinary client experiences; and communicating with client, families, care partners and referral sources. Plays an integral role in interfacing with clients and families to ensure safe, appropriate, and meaningful care is provided. Serves as a mentor to caregivers and supports their care delivery. Maintains a calm, positive demeanor and can effectively multitask in a high functioning office environment. The core competencies for a Care Coordinator are Verbal Communication, Likeability, Customer Focus, Decision Making/Judgment, Organization, Passion, Listening, Resourcefulness, and Conflict Management. We value all employees and we show it in many ways. In addition to a competitive pay package, the Care Coordinator will be eligible for annual bonuses, pay raises, and paid time off. We have a great culture that our entire team loves being a part of. Our business is growing quickly, and the Care Coordinator will have the opportunity to be a part of something very special.

Requirements

5+ years of chome care or home health experience is required.
High school diploma required
Valid driver's license, current auto insurance, and reliable transportation.
Willing and able to travel within northwest Indiana.
Participate in on-call rotation for office staff.
Able to work independently, demonstrating sound judgment.
Be available as required for on-call duty outside of normal office hours.
Qualified candidates are asked to submit an application and resume. The ideal candidate would also submit a well-written cover letter describing how he or she would be an asset to our company.
Intelligent, hardworking, and great attitude.
Self-starter able to work independently using sound judgment.
Ability to multi-task and work in a fast-paced environment.
Highly organized with the ability to prioritize.
Proficient with technology and Microsoft Office, especially Outlook and Word.
Strong writing and analytical skills.
Great energy and empathy.
Team player willing to do whatever it takes and to go the extra mile.

Nice To Haves

Former experience caregiving and/or at a home care or home health agency is a plus.

Responsibilities

Provide hands-on skills training to caregivers.
Conduct in-home supervisory visits to ensure care plans are up-to-date, appropriate care is being provided, and company policies and procedures are being followed.
Communicate with clients and caregivers to ensure care plans are up-to-date, appropriate, and being followed.
Conduct pre- and post-shift quality assurance calls with caregivers and clients.
Ensure caregivers properly complete and submit care documentation. Review care notes.
Notify management of changes-in-conditions and hospitalizations and document and resolve issues.
Conduct comprehensive in-home assessments with prospective clients and draft customized client care plans.
Conduct client re-assessments as needed.
Ensure client care plans and supporting documentation are in compliance with state regulations and agency policies.
Schedule caregivers for appropriate shifts with clients using ClearCare scheduling software.
Adjust schedules as needed based on client needs and caregiver availability.
Available for on call operations
Promote a positive image of Right at Home within the office and in the community.
Maintain client confidentiality at all times.
May have to assist with shift coverage.
Other duties as assigned.