Client Care Coordinator - Home Care

Qualicare Home Care King of Prussia, West Chester, and Media•West Goshen Township, PA

7d•Hybrid

About The Position

Our growing home care agency seeks a Client Care Coordinator to join the team. You will work collaboratively with prospective clients (primarily seniors) and their families to determine care needs, preferences, and goals, by conducting comprehensive in-home assessments. The Care Coordinator will also develop and implement the Care Plan for clients based on our agency's internal policies and industry best practices. The ideal candidate is customer focused, has a positive, proactive mindset focused on believing you can overcome challenges and achieve goals characterized by self-belief, resilience, problem-solving, a willingness to take initiative, as well as teach and learn. While this is a part-time time role with flexible hours, you must be available to attend assessments as needed.

Requirements

Minimum 3 years of experience performing in-home assessments, care plan creation and implementation, and outcome evaluation for seniors and other home-bound persons for private pay home care agency or retirement community.
A strong commitment to patient confidentiality and compliance with HIPAA regulations, as well as the ability to document assessment and re-assessment findings accurately and thoroughly
Must be comfortable with closing/asking for business
Proficiency in office software applications (e.g., Zoom, care management software, Google Sheets, Google Calendar)
Must be comfortable entering personal living spaces while displaying a positive attitude
Must have excellent verbal communication and follow-up skills

Nice To Haves

LPN or RN experience strongly preferred

Responsibilities

Performs care assessments in-home or by phone; also performs re-assessments to capture evolving care need and modifies care plans as needed.
Educates clients on agency services, features and benefits, and provides information about agency policies and procedures.
Assures that level of care established for clients is safe and appropriate based on in-home assessment, ongoing client monitoring, and periodic re-assessment.
Serves as primary contact for clients care needs, addressing inquiries and resolving issues promptly and professionally.
Leads in-home orientations for new caregiver-client pairings.
Coaches and trains caregivers to ensure consistent, exceptional care.
Assists agency staff in achieving weekly and monthly goals.