Client Care Coordinator

Venture Forthe Inc•Niagara Falls, NY

18d•$20 - $22•Onsite

About The Position

Venture Forthe, Inc. is a premium person-centered agency helping individuals with disabilities live independently for the past 30 years. We believe in hiring great people to do meaningful work — and it starts with you. We are currently hiring for a Client Care Coordinator in our Niagara Falls, NY Area! As a Client Care Coordinator at Venture Forthe, you will manage complex client scheduling needs, ensuring seamless care continuity by working closely with clinical staff, caregivers, and clients. Work Environment: Office Shift: Four (4) ten hour evening shifts (12pm-10:30pm) Pay: Starts at $20/hour and goes up to $22/hour after three full months of employment

Requirements

High school diploma required; Associate’s or Bachelor’s degree in Healthcare Administration, Business, or a related field preferred.
Experience with NYS home care regulations and LHCSA operations preferred.

Responsibilities

Manage complex client scheduled for high-acuity cases, ensuring appropriate staffing and compliance with NYS Department of Health regulations
Oversee last-minute staffing changes, call-offs, and emergency scheduling situations, proactively resolving conflicts to minimize client disruption
Collaborate with clinical teams and nursing staff to align scheduling with client-specific care plans.
Support Electronic Visit Verification (EVV) compliance, troubleshooting missed clock- ins, late visits, and system discrepancies
Fill client schedules with HCSS and PCA services as directed by leadership.
Assist with onboarding and continuous training of new coordinators, reinforcing scheduling protocols and company policies
Address client or caregiver concerns related to scheduling, maintaining a professional and client focused approach
Assist with day to day reporting
Other duties as required