Client Care Coordinator

Ford Office Technologies • Connellsville, PA

9d • Onsite

About The Position

The Client Care Coordinator (CCC) will interface with existing clients, internal departments, and the outside sales team to handle both pre-sales and post-sales support functions. The CCC primary focus is to manage, retain, and cross-sell existing clients. They will assist Account Executives with major accounts/house deals and other administrative work, including order submission. They will perform Client Business Reviews and prepares proposals/presentations to cross sell FOT products and services. The CCC will handle and resolve customer complaints and/or inquiries in a timely manner, maintain a database of customer records, and assist in marketing activities and campaigns.

Reporting Structure:

The CCC reports to a centralized Supervisor and works with Account Executives and Clients
Conduct and Appearance: The CCC is expected to conduct himself/herself, while representing Ford Office Technologies with professionalism and integrity, while maintaining a positive business-like behavior with customers, potential customers, and co-workers. Services will always be presented in a fair and honest manner, never making false claims or overstating service capabilities. Proper business casual attire is required during normal business hours unless otherwise specified for special circumstances.

Training:

It is expected of the CCC to achieve and maintain a high degree of selling skills through seminars, training classes, professional publications, sales meetings, and any other available source. The requirement of having expert knowledge of all the products and services offered by Ford Office Technologies, in depth knowledge of the sales computer database, and to maintain high quality presentation skills is a prerequisite to continued employment at Ford Office Technologies.

Customer Service:

Most importantly, the CCC is responsible for establishing and maintaining excellent communication to our customers by means of periodic contact, ensuring all equipment/products/ services has been installed as agreed, and report/handle any opportunities that may arise.

Reporting:

The CCC is required to maintain daily, weekly, monthly, and quarterly activity reports. Goals for prospecting new and existing customers will be set by your supervisor.

Requirements

• The position is full-time, Monday through Friday, start/end times to be determined and discussed with your supervisor; 30-minute to 1 hour unpaid lunch to be provided as agreed upon with your supervisor.
• The position is located in our Corporate office in Connellsville, PA.
• The CCC will be required to pass a series of background checks, child abuse clearance, drug test, among other agreements, and abide by their terms.
• Expected to conduct himself/herself, while representing Ford Office Technologies with professionalism and integrity, while maintaining a positive business-like behavior with customers, potential customers, and co-workers.
• Achieve and maintain a high degree of selling skills through seminars, training classes, professional publications, sales meetings, and any other available source.
• Expert knowledge of all the products and services offered by Ford Office Technologies, in depth knowledge of the sales computer database, and to maintain high quality presentation skills is a prerequisite to continued employment at Ford Office Technologies.

Responsibilities

• Interface with existing clients, internal departments, and the outside sales team to handle both pre-sales and post-sales support functions
• Manage, retain, and cross-sell existing clients
• Assist Account Executives with major accounts/house deals and other administrative work, including order submission
• Perform Client Business Reviews and prepares proposals/presentations to cross sell FOT products and services
• Handle and resolve customer complaints and/or inquiries in a timely manner
• Maintain a database of customer records
• Assist in marketing activities and campaigns
• Maintain daily, weekly, monthly, and quarterly activity reports
• Establish and maintain excellent communication to our customers by means of periodic contact, ensuring all equipment/products/ services has been installed as agreed, and report/handle any opportunities that may arise

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 51-100 employees