Care Team Supervisor
About The Position
At Elara Caring, we care where you are and believe the best place for your care is where you live. We know there’s no place like home, and that’s why our teams continue to provide high-quality care to more than 60,000 patients each day in their preferred home setting. Wherever our patients call home and wherever they are on their health journey, we care. Each team member has a part to play in this mission. This means you have countless ways to make a difference as a Client Care Coordinator . To continue to be an industry pioneer in delivering unparalleled care, we need a Client Care Coordinator with commitment and compassion. Are you one of them? If so, apply today!
Requirements
- Strong communication and customer service skills, with the ability to manage difficult situations with professionalism and empathy.
- Ability to manage complex scheduling operations and multitask effectively in a fast-paced, high-volume environment.
- Familiarity with home care scheduling systems and strong documentation, and organizational skills.
- Commitment to confidentiality, professionalism, and adherence to HIPAA and organizational standards.
Nice To Haves
- Experience in home care, health services, or a related client-facing role (preferred.)
Responsibilities
- Coordinating and updating client schedules, services, and caregiver assignments while ensuring accuracy in documentation, billing, and payroll.
- Serving as the primary point of contact for client inquiries, service concerns, and incident reporting, ensuring timely follow-up, escalation, and resolution.
- Supporting caregiver performance through coaching, documentation, time-off coordination, and collaboration with HR on corrective actions when needed.
- Monitoring daily service delivery to ensure caregivers arrive, complete assignments, and remain compliant with regulatory, contractual, and company standards.
- Collaborating with internal teams and external partners to support client and caregiver retention initiatives, streamline workflows, and ensure consistent, high-quality care experience.
Benefits
- Work in a collaborative environment.
- Be rewarded with a unique opportunity to make a difference.
- Competitive compensation package
- Tuition reimbursement for full-time staff and continuing education opportunities for all employees at no cost
- Opportunities for advancement
- Comprehensive insurance plans for medical, dental, and vision benefits
- 401(K) with employer match
- Paid time off, paid holidays, family, and pet bereavement
- Pet insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
