Client Care Coordinator
About The Position
Do you thrive in a fast-paced environment where every detail matters and every connection makes a difference? Freedom Home Care is seeking a highly organized, compassionate, and service-driven Client Care Coordinator to join our team at our Mankato headquarters. This vital role is responsible for coordinating caregiver schedules, maintaining accurate client and employee data, and serving as a key liaison between clients, families, and our care team. The ideal candidate brings a combination of strong administrative skills, excellent communication, and a heart for helping others.
Requirements
- High school diploma or equivalent required; additional education in healthcare or business a plus.
- Previous experience in scheduling, healthcare administration, or home care preferred.
- Proficient in Microsoft Office Suite and comfortable using scheduling platforms.
- Excellent verbal and written communication skills.
- Strong attention to detail and ability to manage multiple priorities under pressure.
- Professional presence with a positive attitude and strong customer service skills.
- Flexibility and resilience in responding to unexpected scheduling changes or urgent needs.
Nice To Haves
- Initiative and ownership mindset
- Strong organizational and time management skills
- Problem-solver with a calm, professional demeanor
- Compassionate, respectful, and dependable
Responsibilities
- Develop and manage caregiver schedules for new and existing clients, ensuring consistent, high-quality coverage.
- Monitor and adjust daily schedules in real time to accommodate changes and urgent needs.
- Serve as the primary point of contact for day-to-day scheduling communications with clients and caregivers.
- Maintain scheduling accuracy within our home care software system (AxisCare), including caregiver logs, shifts, and client profiles.
- Ensure timely updates in the system for payroll and billing purposes.
- Participate in the after-hours/on-call rotation, providing scheduling support outside of business hours as needed.
- Assist with general office responsibilities, including answering phones, greeting visitors, and supporting administrative projects.
- Foster positive, professional relationships with caregivers, clients, and their families.
- Provide support and encouragement to caregivers while promoting a culture of reliability and compassion.
- Actively contribute to a collaborative and mission-focused team environment.
Benefits
- Competitive salary based on experience
- Paid Time Off (PTO)
- SIMPLE IRA retirement plan with company match
- Health, Dental, and Vision Insurance
- Opportunities for professional development and internal growth
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
51-100 employees
