Client Care Coordinator

Cap City Property Inspections LLC • Worthington, OH

3d

About The Position

The Client Care Coordinator serves as the first point of contact for clients and delivers a seamless, professional customer experience. This role manages inbound inquiries, schedules services, and ensures clear communication between clients, inspectors, and internal teams.

Requirements

• 2+ years of customer service, call center, or administrative experience
• Strong communication and interpersonal skills
• Excellent organizational and multitasking abilities
• Comfortable working in a fast-paced service environment
• Proficient with CRM systems, scheduling software, and basic office tools

Nice To Haves

• Real estate, home services, or inspection industry experience is a plus

Responsibilities

• Answer inbound calls, emails, and online inquiries promptly and professionally
• Schedule inspections, mitigation services, and pest control appointments accurately
• Educate clients on services, processes, timelines, and next steps
• Maintain accurate client records in CRM and scheduling systems
• Coordinate with inspectors, technicians, and dispatch to ensure smooth operations
• Handle reschedules, cancellations, and urgent requests with professionalism
• Follow up with clients to confirm satisfaction and resolve concerns

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed