Client Care Coordinator - Full-Time

ICBD•Nashua, NH

About The Position

As a Client Coordinator, you’ll establish a rapport and an ongoing relationship with clients and families while guiding them through the onboarding process. While delivering the highest possible excellence in customer service standards, your role will be to clearly outline our services and lead the process after initial admissions phone calls. All our team members foster a success-oriented, accountable environment within the company. The principal functions of the position identified shall not be considered as a complete description of all the work requirements and expectations that may be inherent in the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Requirements

2-4 years of healthcare experience preferred
4-year degree preferred
Knowledge of EMR/EHR and proper documentation
Knowledge of medical billing
Must maintain clean background/drug screenings and driving record
Ability to effectively collaborate with families, clinicians, team members, and service providers in the community
Effective organizational, time management, and prioritization skills
Proficiency with Microsoft Office Suite and related software
Ability to work under pressure to meet deadlines
Judgment and problem-solving skills
Strong people and communication skills
Self-motivation and a “can-do” attitude with an entrepreneurial spirit and a desire to take on an increasing level of responsibility
Excellent communication skills with the ability to handle sensitive and confidential situations
Proficiency with technology
Attention to detail and high-level organization skills
Ability to lead and motivate teams

Responsibilities

Creates consistent and efficient schedules for staff and clients.
Accurately document client cancellations
Accurately document staff cancellations
Work with a sense of urgency to make up all missed appointments
Ensure clients are scheduled for all treatment plan hours
Complete admin duties as requested by direct supervisor
Work with other departments on documentation requests
Establish and maintain relationships with clients and families
Assist with pay to patient as needed
Foster a success-oriented, accountable environment within the company
Review of client documentation for UR and Billing Purposes
Facilitate tours of the facility
Stay in communication with referral sources and families
To be available to work on weekends, nights, and holidays. Must be available to work overtime when needed
Maintain weekly, monthly, and quarterly reports that will be submitted upon request
Must follow all defined company policies outlined in the Employee Handbook.