Client Care Caseworker

International Institute of St. Louis • Springfield, MO

5d

About The Position

The International Institute of Southwest Missouri (IISMO) is seeking a compassionate and organized Client Care Caseworker to support refugee and immigrant individuals and families in achieving self-sufficiency. This position provides case management, life skills education, and community referrals while advocating for clients' immediate and long-term needs. The ideal candidate is highly motivated, culturally responsive, and committed to empowering clients through individualized support and connection to community resources.

Requirements

• High School Diploma or equivalent required.
• 3–5 years of experience in social services preferred.
• Strong critical thinking and problem-solving skills.
• Group facilitation experience.
• Knowledge of community resources and benefits.
• Excellent communication, interpersonal, and organizational skills.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Ability to maintain confidentiality and handle sensitive information.
• Ability to work independently and as part of a team in a fast-paced environment.
• Commitment to cultural sensitivity, client empowerment, and excellence in service delivery.
• Must have a car and a valid driver's license with proof of insurance

Nice To Haves

• Experience serving refugee or immigrant populations preferred.

Responsibilities

• Conduct holistic intake, assessments, and progress monitoring for clients.
• Advocate for clients and address immediate needs.
• Follow up with clients and community partners to ensure the success of referrals.
• Maintain accurate and timely documentation.
• Teach life skills individually and in groups on topics such as budgeting, healthcare navigation, transportation, and benefits access.
• Develop individualized action plans to build independence.
• Support clients in accessing community systems effectively.
• Connect clients to appropriate community resources and partner agencies.
• Conduct volunteer training and outreach to strengthen community capacity.
• Represent IISMO programs and services positively in the community.
• Participate in departmental and organizational meetings and events, including weekly staff meetings.
• Perform other duties as assigned to ensure smooth operation of the organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees