Client Care Caseworker

International Institute of St. Louis•Springfield, MO

About The Position

The International Institute of Southwest Missouri (IISMO) is seeking a compassionate and organized Client Care Caseworker to support refugee and immigrant individuals and families in achieving self-sufficiency. This position provides case management, life skills education, and community referrals while advocating for clients' immediate and long-term needs. The ideal candidate is highly motivated, culturally responsive, and committed to empowering clients through individualized support and connection to community resources.

Requirements

High School Diploma or equivalent required.
3–5 years of experience in social services preferred.
Experience serving refugee or immigrant populations preferred.
Strong critical thinking and problem-solving skills.
Group facilitation experience.
Knowledge of community resources and benefits.
Excellent communication, interpersonal, and organizational skills.
Proficiency in Microsoft Office (Word, Excel, Outlook).
Ability to maintain confidentiality and handle sensitive information.
Ability to work independently and as part of a team in a fast-paced environment.
Commitment to cultural sensitivity, client empowerment, and excellence in service delivery.
Must have a car and a valid driver's license with proof of insurance

Nice To Haves

3–5 years of experience in social services
Experience serving refugee or immigrant populations

Responsibilities

Case Management & Client Services (60%) Conduct holistic intake, assessments, and progress monitoring for clients.
Advocate for clients and address immediate needs.
Follow up with clients and community partners to ensure the success of referrals.
Maintain accurate and timely documentation.
Life Skills & Client Education (15%) Teach life skills individually and in groups on topics such as budgeting, healthcare navigation, transportation, and benefits access.
Develop individualized action plans to build independence.
Support clients in accessing community systems effectively.
Community Engagement & Capacity Building (15%) Connect clients to appropriate community resources and partner agencies.
Conduct volunteer training and outreach to strengthen community capacity.
Represent IISMO programs and services positively in the community.
Additional Responsibilities (10%) Participate in departmental and organizational meetings and events, including weekly staff meetings.
Perform other duties as assigned to ensure smooth operation of the organization.