Client Business Analyst

Fiserv • Omaha, NE

1d

About The Position

Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Client Business Analyst What does a successful Client Business Analyst do at Fiserv? As a successful Client Business Analyst, you will ensure that Fiserv delivers on its commitments to our financial institution partners. You will serve a meaningful role in driving client satisfaction in partnership with stakeholders across the organization. What you will do: Execute client delivery and service processes to support client initiatives Support voice of the customer feedback for end-to-end client satisfaction and engagement Understand the client business requirements with the desired business outcomes and implements solutions Support the compilation of project requirements – Identify, research, analyze and write client business requirements Execute completion and approval of testing, user documentation, and blended learning plans with support Execute business and system development methodologies are followed and continuously improved Ensure clients and other departments actively participate in appropriate phases of the process, such as requirements definition, quality inspection of design documents, testing and validation

Requirements

• Bachelor's degree in business, operations or a related field required.
• 5 to 7 years of experience in business and IT program and project management
• 5+ years of experience in the Financial Services Industry
• Shown success in effectively driving delivery
• Working understanding of business financial practices and accounting

Nice To Haves

• Knowledge of FD system (PCF, ACS, Letters, DQ, Rules) preferred
• Experience with Waterfall and Agile Development methodologies preferred

Responsibilities

• Execute client delivery and service processes to support client initiatives
• Support voice of the customer feedback for end-to-end client satisfaction and engagement
• Understand the client business requirements with the desired business outcomes and implements solutions
• Support the compilation of project requirements – Identify, research, analyze and write client business requirements
• Execute completion and approval of testing, user documentation, and blended learning plans with support
• Execute business and system development methodologies are followed and continuously improved
• Ensure clients and other departments actively participate in appropriate phases of the process, such as requirements definition, quality inspection of design documents, testing and validation

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level