Part-Time Client Ambassador - 11-145 - SC/Placentia Emergency Shelter

Salvation Army USA•Tustin, CA

58d

About The Position

Under the direction of the Operations Coordinator, the Ambassador is responsible for helping transform the lives of our homeless guests by ensuring the well-being and safety of our guests, performing light maintenance and housekeeping, assist with intake process and front desk responsibilities. There are three shifts including some with weekend time. Exact duties vary by shift. The Ambassador must fully embrace the ministry and mission of The Salvation Army, accept its Christian principles and values, and protect and enhance the image of The Salvation Army to the public. As well as, perform other assigned duties as directed.

Requirements

High School Graduate or GED with 1year work experience.
Minimum 1 year sobriety along with consistent participation/attendance in a Support Group.
Experience in or basic knowledge of mental health, homelessness and/or addictions fields preferred.
Criminal background checks are required.
MVR (motor vehicle record) check if necessary.
Basic literacy and computer skills.
CPR and First Aid certification must be obtained in one month of start date.

Nice To Haves

Experience in or basic knowledge of mental health, homelessness and/or addictions fields preferred.

Responsibilities

Using a trauma informed care approach to help our guests transform their lives
Use conflict resolution and de-escalation communication strategies with guests displaying disruptive behavior.
Assist in serving food to guests.
Refer guests to Case Managers as needed.
Patrol buildings and grounds hourly to ensure safety of all guests. Check all doors, gates and perimeter.
Notify Guests if their actions don't meet facility guidelines.
Change and launder bedding and towels.
Sweep and mop guest rooms and dining hall as needed; empty trash.
Clean Restrooms and Laundry Room as needed and keep restrooms supplied.
Help maintain grounds for safety and cleanliness.
Provide welcoming environment by monitoring desk, answering shelter phone and perform intake duties of assigned shift.
Complete required data entry on Salvation Army software.
Drive resident guests to various resources and appointments throughout Orange County.
Help guests move into permanent housing or housing appointments as needed
Assist in maintaining vehicles with cleaning and routine maintenance as needed.
Maintain mileage record in each vehicle.
Submit gas receipts and maintenance records.