Client Alignment Representative, Public Sector

Netsmart • Overland Park, KS

1d

About The Position

At Netsmart, improving care delivery isn’t just our aspiration — it’s our passion. For over 50 years, we’ve developed innovative software and services across behavioral health, human services, and post-acute markets. Our Public Sector team partners with government-funded organizations to help them operate efficiently, stay compliant, and deliver better care outcomes. By leveraging modern technology and data-driven insights, we empower healthcare professionals to focus on what matters most: the people they serve. Role Overview The Public Sector Client Alignment Representative (CAR) is a developmental sales role within Netsmart’s Public Sector division, designed to cultivate future Client Account Executives (CAEs). The CAR supports strategic client initiatives, manages relationships with government entities, and identifies opportunities to expand Netsmart’s footprint across behavioral health, human services, and post-acute markets. This position bridges client relationship management, data-driven sales execution, and solution alignment to drive measurable outcomes for both clients and Netsmart. Purpose and Impact The Public Sector team serves as the strategic front line for government-funded clients. This role drives alignment between client priorities and Netsmart’s technology solutions, helping public agencies deliver better care outcomes through automation, analytics, and interoperability. CARs act as trusted advisors who connect clients’ operational needs with Netsmart’s capabilities while supporting CAEs in revenue growth, retention, and client success initiatives. First 90 Days Learn Netsmart’s systems, meet client stakeholders, and gain hands-on experience managing client interactions and Salesforce pipelines. Participate in shadowing, one-on-one coaching, and milestone reviews focused on relationship building and process mastery.

Requirements

• Exceptional organization, attention to detail, and communication skills.
• Strong presentation and storytelling abilities in a sales context.
• Proven ability to prioritize multiple accounts and deadlines.
• Proficiency with Salesforce, ServiceNow, Highspot, and Microsoft Office Suite.
• Comfort discussing pricing and quantifying value to overcome objections.
• Understanding of government procurement processes and funding cycles.
• Curiosity, initiative, and resilience when navigating complex sales environments.

Responsibilities

• Partner with 2–3 CAEs to manage up to 50 client accounts, driving alignment and revenue growth.
• Conduct whitespace analysis to identify new sales and expansion opportunities.
• Support RFP development and lead procurement research across city, county, and state clients.
• Prepare, track, and refine Salesforce opportunities, invoices, and client documentation.
• Customize client communications and marketing assets through Highspot and Microsoft tools.
• Collaborate cross-functionally (product, marketing, implementation) to ensure smooth handoffs and client satisfaction.
• Capture detailed call notes, summarize client feedback, and communicate next steps internally.
• Contribute to process improvement projects and share best practices that streamline the sales cycle.
• Deliver and track progress toward annual software, hosting, and service quotas.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees