Client Advocate (Evenings) - Domestic Violence Center

Synergy Services • Kansas City, KS

16d

About The Position

Will provide advocacy and crisis intervention services for clients. Other responsibilities include completing intake interviews, answering hotline, safety planning and facilitating community building activities with our clients as needed. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Completes intake and discharge paperwork for clients in shelter. Teaches basic life skills to clients, addressing their individualized needs. Examples include behavior management, communication skills, cooking, recreation, parenting skills and budgeting. Provides support for clients. Provides advocacy and assistance with meeting case management/treatment goals. Provides transportation for clients as needed. Dispenses medications to clients according to med tech certification guidelines. Maintains accurate documentation and client records. Performs general clerical duties, answers telephones, and answers hotline. Assists with training of volunteers and utilizes volunteer’s time to help meet client’s needs. Attends internal and/or external trainings and workshops to meet the 40 hour per year licensing requirement as long as within department budget and staff/client ratios are met. Completes minor maintenance duties around the facility. Completes maintenance requests and forwards them to management as needed. Maintains client confidentiality. Maintains communications with other staff members – both written and oral. Attends and participates in weekly staff meetings/case reviews. Maintains a clean environment as necessary i.e. cleaning facility areas, office area, laundering linens and completing other household tasks as needed and/or assigned. Unloads, sorts, and organizes donations received by the program. Records donations on the appropriate form and completes a thank you card for the donor. Creates menus for the program and submits grocery request to designated staff. Prepares and cooks meals for clients as required. Acts as coverage advocate on call. Participation in Performance and Quality Improvement activity is required by each employee. Performs other duties as assigned.

Requirements

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Position requires bachelor's degree in social work or a comparable human service field and/or six months to one-year of related experience and/or training or equivalent combination of education and experience.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Position requires Med Tech Certification, CPR and Class E Chauffeur’s License within 30 days from the date of hire. Must also obtain current Food Handlers License if required for the position.
• Must be at least 21 years of age, pass a background check that includes fingerprinting and a drug screen, have a valid driver’s license, proof of car insurance and Motor Vehicle Record (MVR) that is free of violations that conflict with Synergy’s insurance policy.
• The employee must be able to use general office equipment, type and have the ability to use computer software, including Microsoft Office.

Nice To Haves

• Prior experience working with survivors of domestic violence preferred.
• Having knowledge of community resources a plus.
• Bilingual Spanish-English also a plus.
• Prefer prior experience in a social services agency.

Responsibilities

• Completes intake and discharge paperwork for clients in shelter.
• Teaches basic life skills to clients, addressing their individualized needs. Examples include behavior management, communication skills, cooking, recreation, parenting skills and budgeting.
• Provides support for clients.
• Provides advocacy and assistance with meeting case management/treatment goals.
• Provides transportation for clients as needed.
• Dispenses medications to clients according to med tech certification guidelines.
• Maintains accurate documentation and client records.
• Performs general clerical duties, answers telephones, and answers hotline.
• Assists with training of volunteers and utilizes volunteer’s time to help meet client’s needs.
• Attends internal and/or external trainings and workshops to meet the 40 hour per year licensing requirement as long as within department budget and staff/client ratios are met.
• Completes minor maintenance duties around the facility.
• Completes maintenance requests and forwards them to management as needed.
• Maintains client confidentiality.
• Maintains communications with other staff members – both written and oral.
• Attends and participates in weekly staff meetings/case reviews.
• Maintains a clean environment as necessary i.e. cleaning facility areas, office area, laundering linens and completing other household tasks as needed and/or assigned.
• Unloads, sorts, and organizes donations received by the program.
• Records donations on the appropriate form and completes a thank you card for the donor.
• Creates menus for the program and submits grocery request to designated staff.
• Prepares and cooks meals for clients as required.
• Acts as coverage advocate on call.
• Participation in Performance and Quality Improvement activity is required by each employee.
• Performs other duties as assigned.

Benefits

• All full-time positions are eligible for generous benefit package including medical, dental, vision, life and disability insurance, PTO, paid holidays and a 401K Plan with Employer Match.
• Some regular part-time positions are eligible for partial benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level