Client Advocate - Natural Resources

WTW•Houston, TX

About The Position

The Client Advocate arranges WTW resources to provide coordinated service and placement to meet the client’s insurance and risk management needs. The Client Advocate has a strong connection to the client’s business and a fundamental understanding of its industry, thus this relationship is a business partnership with client decision makers. The Client Advocate contributes to and generates new opportunities with prospects by developing and closing on expanded business services, products, and solutions with existing clients. Client Advocates will have a growth target for existing clients and may have a new business revenue target for new/new business. They are ultimately responsible for client retention, client profitability, and delivery of all outcomes for their assigned clients. The Role The Client Advocate’s main responsibility will be to provide an exceptional end-to-end client experience. This will include a primary focus on direct client engagement and will also require partnership and interaction with internal resources and functions to achieve the exceptional client experience.

Responsibilities

Contributes to new business opportunities for new clients and develops business opportunities with existing clients
Drives the RFP response process, including review, identification, and coordination of resources and expertise required, and ultimate document ownership
Engages with sales and broking to understand marketplace changes
Retains existing book of business and develop and strengthen client relationships – recognized as primary client relationship contact
Establishes comprehensive understanding of client’s industry, business, and objectives
Provides strategic planning and consulting advice to clients; monitors insurance and risk management needs in collaboration with WTW resource, practice, and industry groups. Recommends appropriate solutions throughout the policy term (including acquisition due diligence)
Drives creation and delivery of E365 Plan and Client Stewardship report
Identifies, engages, and integrates delivery of all WTW internal resources to deliver on the client experience
Leads and mentors account team members
Maximizes the profitability and retention of their book of business
Negotiates, creates, and delivers fee/compensation agreements to clients
Informs client’s insurance program design and strategy by working in conjunction with Broking to ensure utilization of appropriate analytical tools
Drives design and delivery of client presentations/proposals, client advocacy reports, client service plans and schedules
Drives the renewal process to establish and implement the client-specific renewal strategy. Collaborates with WTW resource, practice, and industry groups to develop and deliver renewal to clients.
Ensures Group policy requirements are met (legal, regulatory & compliance)
Other duties as identified and appropriate to ensure exceptional client experience