Client Advocate - Construction

WTW•Los Angeles, CA

About The Position

The Client Advocate provides strategic relationship management and advisory service to clients, delivering consultative risk and insurance solutions aligned to their business objectives. This role partners with Producers and/or Senior Client Advocates (SCAs) on large and complex accounts and may independently lead middle market client relationships where a senior account lead is not assigned. The Client Advocate coordinates and leverages WTW resources to deliver seamless service, effective placement strategies, and integrated risk management solutions aligned to client needs, while ensuring adherence to all regulatory, compliance, and technical standards. Leveraging deep industry and insurance expertise, the Client Advocate develops and advises on coverage strategies, identifies opportunities to enhance client outcomes, and supports growth through proactive relationship management. Success in this role requires the ability to deliver exceptional client service in a fast-paced environment, exercise sound judgment, and operate with a high degree of autonomy while fostering strong collaboration across internal teams. Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.

Responsibilities

Retain and grow the existing book of business through proactive relationship management and delivery of exceptional client service.
Develop and strengthen client relationships, serving as a trusted advisor on risk and insurance strategy.
Identify, engage, and coordinate WTW resources to deliver a seamless, integrated client experience.
Provide strategic planning and consultative advice to clients; monitor evolving insurance and risk management needs in collaboration with WTW broking, practice, and industry groups.
Advise on and recommend solutions across the full policy lifecycle, including acquisitions and due diligence activities.
Lead the development, negotiation, and execution of client fee and compensation agreements.
Design and deliver client-facing materials, including proposals, stewardship/advocacy reports, and client service plans.
Drive account profitability while ensuring long-term client retention and satisfaction.
Partner with Sales and Broking to stay informed of market trends and positioning to enhance client strategies.
Review client contracts to ensure alignment with obligations and risk considerations.
Drive the Request for Proposal (RFP) response process, including strategy, coordination across lines of business, and ownership of deliverables.
Lead the renewal process by establishing and executing client-specific renewal strategies in collaboration with broking and internal partners.
Support insurance program design and strategy by partnering with Broking to leverage appropriate analytical tools.
Mentor and support the development of Associate Client Advocates (ACAs) and broader account teams.
Perform other duties as identified and appropriate to ensure exceptional client experience