Client Advocacy Specialist

Mortgage Connect • Coraopolis, PA

20d • Remote

About The Position

We are in the business of home ownership and are looking for a Client Advocate Specialist who will find a career home with us. This non-exempt role is perfect for someone who enjoys customer service and working in a fast paced- environment as you will speak daily with our clients, borrowers and employees and must use strong interpersonal and communication skills to demonstrate success in this role. Your tone of voice speaks volumes to the audiences.

Requirements

• High-school diploma or equivalent
• Strong customer service focus
• Clear verbal and written communication skills
• Ability to work in fast-paced environment and meet deadlines
• Capability to work both independently and as part of a team
• Problem-solving mindset with ability to multitask
• Familiarity with computers, including online searching and typing

Responsibilities

• Ongoing customer contact and support to ensure complete customer satisfaction
• Answer the phone and direct calls to the appropriate department
• Complete all closing protection letters
• Conduct bankruptcy and patriot searches
• Assist Scheduling Team; scheduling closing appointments with Notaries and Attorneys
• Scanning/Shipping
• Coordinate customized mailings throughout transaction, i.e. Welcome notes, thank you letters.
• Assist scanning/shipping team, as needed
• Additional duties, as assigned

Benefits

• Competitive payrates based on skills and experience
• Extensive benefits package: Medical, dental, vision, HSA, mental health programs, Employee Assistance Program, short term disability, voluntary insurance (LTD, auto, home, life, legal, pet, identify theft), employee discounts
• Rest and relaxation: Paid holidays and generous PTO based on tenure
• Community and Philanthropy: Paid volunteer time
• Paid Maternity and Parental Leave
• Contribute to your future: 401K plan and robust continuous learning opportunities
• Work Perks Program: Access to discounts that help save money in your daily life

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees