Client Advisor

Maiden Home • New York, NY

1d • $80,000 - $95,000

About The Position

Client Services exists to make working with Maiden Home feel thoughtful, calm, and confident — especially when things are complex, emotional, or don’t go as planned. We are not just here to respond quickly; we are here to help clients and designers feel understood, supported, and taken care of. We are looking for an ambitious and talented Client Advisor to provide world-class consultation and design support to our Consumer & Trade clientele. Our ideal candidate will champion the Maiden Home brand, develop long-lasting relationships through clienteling, and use taste and judgement in problem solving our clients complex design and product inquiries. This is a highly dynamic and cross-functional role that will gain visibility into the inner workings of a high growth luxury brand. Over time, our goal is for this person to develop product and business expertise and rise within the company based on performance and interest. This is a unique opportunity to join a brand that is primed for its next stage of growth–with a proven competitive advantage in its ability to attract, motivate and retain top talent across a range of disciplines. At Maiden Home, you’ll find a workspace that encourages innovation, creative expression, and teamwork, and your experience will be shaped by your performance, contributions, and drive.

Requirements

• 6+ years of relevant client-facing experience in any of the following fields: Trade sales (furniture, lighting, textiles, kitchens) Luxury retail management or Design retail Account management in high-touch environments Showroom-based brands serving designers or trade showrooms Interior design studio support roles Styling or visual merchandising
• Passion for and interest in Maiden Home brand, product & interior design
• Strong written and verbal communication skills & knack for tone of voice with a luxury clientele base
• Demonstrated ownership mindset & meticulous attention to detail with a healthy dose of hustle
• Seller’s & clientele mindset; strength in building & maintaining professional relationships
• Highly collaborative and leans into building relationships with cross-functional partners
• Excited to build a strong foundation in Client Advisory at Maiden Home, and hungry for growth in the Maiden Home client-facing organization.

Responsibilities

• Own relationships, judgment, and high-stakes moments for designers and high touch clientele, including but not limited to: Quote requests, customizations, order changes Delays, damages, quality issues Anything escalated or ambiguous
• Develop a deep understanding of Maiden Home products, materials and craftsmanship; use knowledge to guide our clients through recommendations, materials, and finishes.
• Adapt written and spoken communications to align with the Maiden Home Tone of Voice.
• Support trade accounts (designers, architects, developers) with pricing, program details, samples, and project timelines.
• When needed, own the full order lifecycle: quoting, deposits, order accuracy, lead times, delivery scheduling coordination, and proactive status updates.
• Build and maintain a strong client book over time; find opportunities to execute clienteling outreach to generate incremental sales.
• Develop long-term relationships and after-sale care plans (launches, re-upholstery, additional rooms, seasonal refresh, trade/client anniversaries).
• Maintain organized records of trade relationships, project milestones, and follow-ups in CRM dashboards.
• Work with stakeholders on special projects and initiatives that make the Client Services function more effective.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed