Client Accounts Specialist (Hybrid)

Holland & Knight•Tampa, FL

2d•Hybrid

About The Position

We are a Firm where people truly believe in what they do and strive to achieve the highest standards of performance and success. This position can be based in our global operations center in Tampa, FL, or at the Firm's Dallas office. Description: We are seeking a Client Accounts Specialist to join our team. This is an exciting opportunity to work in a dynamic and fast-paced environment and contribute to the growth and success of our firm. This individual will work with Holland & Knight’s Billing Attorneys and assistants, as a liaison with clients, for the purpose of resolving client non-payment issues to improve collection realization.

Requirements

2-5 years of work in a professional environment or 1-2 year of work as a Client Accounts Representative.
Must be self-motivated and possess a high level of professionalism.
Excellent organizational, problem-solving, and time management skills.
Excellent communication skills, both oral and written.
Excellent interpersonal skills and ability to use good judgment.
Excellent computer skills.
Proficient knowledge of accounting functions.
Working knowledge of MS Office.

Responsibilities

Communicate and interact with attorneys, assistants, and clients.
Respond to collection related requests quickly, effectively, and accurately.
Work with peers and management on collection related requests.
Responsible for an attorney assignment (approximately 75 Billing Attorneys).
Manage assigned attorneys’ inventory, specifically monitoring and resolving aged invoices, credit balances, and aged unbilled work.
Handle all aspects of client outreach (via email, phone, and/or mail) to resolve non-payment issues.
Communicate and report to leadership on delinquent collections and at risk inventory.
Assist with the training of new team members, as needed.

Benefits

comprehensive medical (PPO and HDHPs), dental and vision plans including coverage for domestic partners
life and AD&D insurance
short and long term disability insurance
tax-advantaged accounts for health care expenses, including FSAs and HSAs
FSAs for dependent care
health advocacy services
behavioral health and counseling resources for all family members
401(k)
profit sharing
pre-tax transit and parking program
backup dependent care
senior care planning support
resources for individuals with development disabilities and their caregivers
paid holidays and other paid time off, including paid leave for new parents
Benefits may vary by position and office.