Client Accounts Financial Analyst

DLA Piper•Austin, TX

36d•Hybrid

About The Position

The Client Accounts Financial Analyst position handles financial invoicing, analytical, and job priority sequencing responsibilities. This position will train to assume permanently assigned billing management responsibilities, to assume the duties for billing support models to include the highest volumes and fees for institutional, high-profile clients and attorneys. The role is responsible to work with experienced Legal Billers to analyze and prioritize responsibilities to ensure maximum contribution to the larger billing organization, which includes process and gap analysis to be incorporated into customized training and mentoring to other staff members on all billing procedures. Also, the position provides and ensures a cohesive, full-cycle billing support solution to billing attorneys with complex domestic and international billing books. With support from experienced Sr,. Legal Billers, this position will serve as a proxy for the position's regional manager as needed and is considered a subject-matter expert in the field of billing. The position will evolve to assume responsibilities for temporary managerial support in the absences of designated regional manager or be a functional supplemental senior-level billing resource during absences, unplanned vacancies and/or during periods of increased work content within a designated regional territory. This role represents the department by participating in client meetings and across groups and sets and drives agendas impacting billing practices and processes.

Requirements

Advanced on-the-job experience as a senior-level financial analyst or biller with financial oriented firms. Excellent communication (verbal and written) and interpersonal skills are required to interact with various colleagues and business stakeholders. Expert level of knowledge and experience with financial tracking, billing or client account management. Strong knowledge of billing accounting systems.
Team-oriented and have the ability to work effectively and collaboratively in a fast-paced environment. Accurate proofreader and have strong attention to detail. Ability to troubleshoot and resolve complex problems. Ability to work independently and is able to take direction well. Strong analytical skills and attention to detail with ability to recognize opportunities for efficiency improvements and coaching other billing employees on industry and process level optimization. Comfortable summarizing and communicating project scope and execution. Strong computer skills, including advanced Microsoft Excel skills, including in use of Lookup and PivotTable functions.
Organized and a self-starter with the ability to handle a large number of projects at one time and meet multiple concurrent deadlines. Ability to prioritize assignments while accepting work assignments and providing backup billing support to multiple managers supporting a large base of dynamically (i.e. not permanently) assigned billing attorneys.
Bachelor's Degree in Accounting, Finance, Business, or related field.
5 years' Senior-level billing experience or financial management experience managing high volume and high value portfolios in a fast-paced environment, customer service and business analysis.

Nice To Haves

Master's Degree in Accounting, Finance, Business, or related field.
CPA, CMA, CFA, LPM certifications desirable.

Responsibilities

Be trained to become the subject matter expert in providing dedicated legal billing.
Review data for accuracy prior to submitting it; gather and submit domestic and international accrual information based on client requirements.
Research and resolve electronic billing rejections.
Research client billing data and provide detailed analysis to attorneys and support staff.
Track and resolve tickets assigned by the Accounting Service Desk on a daily basis.
Work across multiple teams of support specialists within both Legal Support Services and Accounting teams to provide effective, streamlined billing and client account services to attorneys of the firm.
Responsible for analyzing and prioritizing responsibilities to ensure maximum contribution to the larger billing organization, which includes process and gap analysis to be incorporated into customized training and mentoring to other staff members on all billing procedures.
Maintain an accurate description of all client billing requirements, which may also include guidelines established by the client's general counsel. Update and track changes to the requirements as necessary.
Interact with billing department stakeholders to understand business problems and define solution requirements.
Analyze legal billing process and supporting systems, and develop business cases, build metrics, and perform reporting. Document and communicate functional and system requirements and build process-flow diagrams. Also, continually review internal processes for opportunities to improve efficiency.
Apply best practices for effective communication and problem solving, create standardized department reports, analyze data and document areas requiring improvement.
Support projects and reporting efforts and liaise with project participants and follow up routinely to ensure effective communication and completion of tasks.
Coordinate with existing Billing staff in concert with IT and various departments to support the execution of cross-functional project requirements and perform system testing and requirements validation.
For US clients: support the full billing cycle to reviewing and editing proformas, seeking requisite approvals for deferrals, write-offs, and time transfers. Field billing inquiries from adjacent support groups and attorneys. Create and maintain complex monthly reporting.
For global clients: coordinate and lead global client unified billing, which includes reviewing data for accuracy prior to submission, managing global client account assignments and performing all full cycle billing functions associated with both the firm's and the client's billing requirements. Create and maintain complex monthly reporting. Liaise with international attorneys and/or finance counterparts to obtain accurate accrual and forecasting information for monthly client reporting. Follow-up frequently with international counterparts to ensure that engaged locations stay within budget and issue invoices timely. Troubleshoot issues with finance counterparts as needed. Track and resolve tickets assigned by the Accounting Service Desk on a daily basis. Generate global client data exchange files for electronic billing based on client requirements.
Support existing vendors to finalize invoices and submit them directly to the client (per policy) or provide them to attorneys for transmission to the client (per approved exceptions to policy), also, includes other billing information as needed.
Serve as a point of escalation and Quality Analyst to support and coach more junior Specialists; provide support, guidance, mentoring, and training to staff as needed.
May perform other duties and projects as assigned.