Client Accounts Administrator - PT/MT

DLA Piper•San Francisco, CA

23d•$41 - $66•Hybrid

About The Position

DLA Piper is, at its core, bold, exceptional, collaborative and supportive. Our people are the backbone, heart and soul of our firm. Wherever you are in your professional journey, DLA Piper is a place you can engage in meaningful work and grow your career. Let’s see what we can achieve. Together. Summary The Client Accounts Administrator, working in collaboration with and in support of the firm’s strategic initiatives, is expected to successfully manage the firm’s top-tier billing portfolios based on defined support models to include high volumes and fees for institutional, high-profile clients and attorneys. You will serve as a proxy for regional supervisors as needed and are considered a subject-matter expert in the field of billing. You will represent the department by participating in client meetings and across groups and set and drive agendas impacting billing practices and processes. You will work with a team of support specialists within both Legal Support Services and Accounting teams providing effective, streamlined billing and client accounting services to attorneys of the firm. You are responsible for handling the most complex domestic and global billing clients. The Client Accounts Administer edits, proofreads, finalizes, and submits invoices to clients on a monthly billing cycle. You will research client billing data and provide detailed analysis to attorneys and support staff. As part of the team, you will provide and ensure a cohesive, full-cycle billing support solution to billing attorneys with complex domestic and international billing books. You will provide training and mentoring to other staff members on all billing procedures.

Requirements

Strong communication and interpersonal skills required to interact with staff and timekeepers.
Must be team-oriented and have ability to work effectively and collaboratively in a fast-paced environment.
Must be an accurate proofreader and have strong attention to detail.
Ability to troubleshoot and resolve complex problems required.
Must have proven analytical skills.
Has ability to work independently and is able to take direction well.
High School Diploma or GED.
5 years’ experience successfully managing high volume billing portfolios in a fast-paced environment.
Must have an expert level of knowledge and experience with direct billing or client accounts (to include domestic, global and e-Billing) for a law or professional services organization required.
Strong computer skills including advanced proficiency in Excel and accounting system, such as Aderant.
Requires proficiency in e-billing applications, such as Bill Blast or e-Billing Hub.

Nice To Haves

Bachelor’s degree in Accounting, Finance or similar field highly preferred.
Experience as a team leader preferred.
Is considered a subject-matter expert.

Responsibilities

Manage complex billing in terms of volumes, global clients, and electronic billing assignments.
Perform a variety of duties to support the full billing cycle to include reviewing and editing prebills, seeking requisite approvals for deferrals, write-offs and time transfers.
Field billing inquiries.
Track and resolve tickets assigned by the Accounting Service Desk on a daily basis.
Meet SLA requirements for response and resolution.
Maintain an accurate description of all client billing requirements which may also include guidelines established by the client’s general counsel.
Update and track change to the requirements as necessary.
Summarize and communicate with key stakeholders.
Obtain complex monthly reporting that may require collaboration with other teams.
Review data for accuracy prior to submitting.
Gather and submit accrual information based on client requirements.
Finalize invoices and submits directly to the client (per policy) or provides to attorneys for transmission to the client (per approved exceptions to policy).
Submit finalized invoices electronically based on client requirements.
Continuously strive to improve client service and deliverables.
Utilize knowledge of the legal industry to deliver appropriate solutions to the client.
Share expertise and knowledge to support team member development.
Effectively engaged with all team members.
Able to proxy for or with managers when additional team support is required.
Drive improvements through collaboration with other departments.
Engage appropriate tools and resources provided to effectively deliver assignments and meet deadlines.
Manage time efficiently.
Coordinate and lead global client unified billing.
Manage global client account assignments and performing all full-cycle billing functions associated with both the firm’s and the client’s billing requirements.
Liaise directly, or via assigned team support, with international counterparts to obtain accurate accrual and forecast information for monthly client reporting.
Keep U.S. Billing Timekeeper informed and follows up with international counterparts as required to ensure that engaged locations stay within budget and issues invoices timely.
Initiate troubleshooting issues with finance counterparts as needed.
Generate global client LEDES files for electronic billing based on client requirements.