Client Accounting Senior Global Billing Manager

SK Battery America • New York, NY

1d • $220,000 - $250,000 • Hybrid

About The Position

We are seeking a Client Accounting Senior Global Billing Manager. This position will be based in our NYC office (hybrid). This position manages and oversees daily activity with regards to the billing and collections aspect of the Client Accounting Department, manages the billing and collections supervisory staff, and develops and facilitates effective and consistent workflow processes. Ensures optimal day-to-day operations of department functions. Develops and maintains local and global departmental workflow processes, goals and supporting objectives for assigned staff. Provides problem solving guidance and resolution on a global basis. Develops and maintains an in-depth knowledge and understanding of Firm processes and related applications as they relate to Client Accounting. Advises assigned staff regarding the timely escalation of critical and/or sensitive billing matters. Analyzes reports to determine trends and facilitate effective billing and collections strategies. Meets with partners as needed to discuss goals/objectives, issues, etc. Communicates with clients (both verbally and in writing) on behalf of partners, as needed. Provides input for designing complex and/or customized reports and charts to accompany client bills. Participates in development of test plans and implements system changes effecting Client Accounting, including but not limited to quality assurance, project management of testing environment, and final approval of system rollout. Participates in large department projects. Ensures current knowledge of firm policies and practices for staff, current knowledge of industry trends, and continued professional development for staff. Develops and communicates departmental guidelines and procedures. Provides ongoing coaching and guidance to assigned staff and collaborates with same to implement continuous quality improvements and/or enhancements to department operating efficiency. Identifies training needs within the department and assists in developing training courses. Coordinates and oversees department projects, day-to-day operations, and long-range plans. Participates in the interviewing, selection, and training process. Oversees employees' work performance and provides guidance in the resolution of problems. Initiates disciplinary procedures in collaboration with the Human Resources Department. Effectively utilizes the Firm's performance management process to communicate performance expectations, monitor performance, coach employees, and manage unsatisfactory performance. Demonstrates effective interpersonal, written, and verbal communication skills to facilitate effective work relationships with others. Recommends and implements changes and improvements in methods and procedures to higher level management. Monitors time, attendance, overtime, and expense reports to ensure accuracy and compliance with Firm policies. Recommends guidelines and practices to promote efficiency, effectiveness, excellent customer service, and improved employee relations, in alignment with the Firm's Core Values. Ensures accurate and timely responses to requests for departmental services. Engages in strategic (i.e., long-range) planning by developing departmental goals and supporting objectives for assigned department(s). Manages Firm resources responsibly. Complies with and understands Firm operation, policies and procedures. Performs other related duties as assigned.

Requirements

• Thorough knowledge of Client Accounting field and procedures, trends, and techniques
• Broad and thorough knowledge of Client Accounting and Firm computer systems (i.e., Aderant and MS Office) with the ability to learn new software and operating systems
• Knowledge of or ability to learn Firm and department operations, policies and procedures, and the ability to execute instructions with authority
• Excellent analytical, troubleshooting, organizational, and planning skills
• Ability to handle multiple projects and shifting priorities
• Ability to organize and prioritize work and delegate effectively
• Ability to handle sensitive matters and maintain confidentiality
• Demonstrates effective interpersonal and communication skills, both written and verbally
• Ability to work well in a demanding and fast-paced environment
• Ability to use discretion, exercise good judgment and demonstrate initiative
• Strong managerial skills
• Ability to use discretion and exercise independent and sound judgment
• Demonstrates close attention to detail
• Ability to work well independently as well as effectively within a team
• Flexibility to travel
• Flexibility to adjust hours and work the hours necessary to meet operating and business needs
• Bachelor's degree
• Minimum of five years of management experience
• Minimum of ten years of client accounting billing in a law firm including experience with Aderant or similar accounting software applications

Responsibilities

• Manages and oversees daily activity with regards to the billing and collections aspect of the Client Accounting Department
• Manages the billing and collections supervisory staff
• Develops and facilitates effective and consistent workflow processes
• Ensures optimal day-to-day operations of department functions
• Develops and maintains local and global departmental workflow processes, goals and supporting objectives for assigned staff
• Provides problem solving guidance and resolution on a global basis
• Develops and maintains an in-depth knowledge and understanding of Firm processes and related applications as they relate to Client Accounting
• Advises assigned staff regarding the timely escalation of critical and/or sensitive billing matters
• Analyzes reports to determine trends and facilitate effective billing and collections strategies
• Meets with partners as needed to discuss goals/objectives, issues, etc.
• Communicates with clients (both verbally and in writing) on behalf of partners, as needed
• Provides input for designing complex and/or customized reports and charts to accompany client bills
• Participates in development of test plans and implements system changes effecting Client Accounting, including but not limited to quality assurance, project management of testing environment, and final approval of system rollout
• Participates in large department projects
• Ensures current knowledge of firm policies and practices for staff, current knowledge of industry trends, and continued professional development for staff
• Develops and communicates departmental guidelines and procedures
• Provides ongoing coaching and guidance to assigned staff and collaborates with same to implement continuous quality improvements and/or enhancements to department operating efficiency
• Identifies training needs within the department and assists in developing training courses
• Coordinates and oversees department projects, day-to-day operations, and long-range plans
• Participates in the interviewing, selection, and training process
• Oversees employees' work performance and provides guidance in the resolution of problems
• Initiates disciplinary procedures in collaboration with the Human Resources Department
• Effectively utilizes the Firm's performance management process to communicate performance expectations, monitor performance, coach employees, and manage unsatisfactory performance
• Demonstrates effective interpersonal, written, and verbal communication skills to facilitate effective work relationships with others
• Recommends and implements changes and improvements in methods and procedures to higher level management
• Monitors time, attendance, overtime, and expense reports to ensure accuracy and compliance with Firm policies
• Recommends guidelines and practices to promote efficiency, effectiveness, excellent customer service, and improved employee relations, in alignment with the Firm's Core Values
• Ensures accurate and timely responses to requests for departmental services
• Engages in strategic (i.e., long-range) planning by developing departmental goals and supporting objectives for assigned department(s)
• Manages Firm resources responsibly
• Complies with and understands Firm operation, policies and procedures
• Performs other related duties as assigned

Benefits

• Competitive salaries and year-end discretionary bonuses.
• Comprehensive health care (medical, dental, vision), savings plan/401(k) and voluntary benefits.
• Generous paid time off.
• Paid leave options, including parental.
• In-classroom, remote, and on-demand learning and professional development opportunities.
• Robust well-being classes and programs.
• Opportunities to give back and make an impact in local communities.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior