Client Account Specialist – Environmental Lab Services
About The Position
Are you a detail-oriented, solutions-driven professional who excels at coordinating workflows, supporting clients, and ensuring smooth operational delivery? SPL is seeking a highly organized Client Account Specialist to oversee client projects and ensure timely, accurate, and compliant service delivery in Reading, PA. In this role, you will serve as a primary liaison between clients and internal field and laboratory teams—coordinating projects, managing documentation, and supporting mission-critical environmental and measurement workflows. If you’re ready to elevate service performance, build strong client relationships, and support essential environmental operations, this is the opportunity for you! Please Note: This is a Project Manager role that supports environmental testing, laboratory operations, and client project coordination. This is not an IT or software project management position.
Requirements
- Bachelor’s degree in science, business, or related field or equivalent combination of education and experience
- 3+ years of customer service experience in a technical, environmental, or laboratory setting
- Experience coordinating operational workflows or client projects
- Proficiency in Microsoft Office and Quickbooks
- Strong communication, organization, and problem-solving skills
- Proficiency in Microsoft Office; experience with LIMS or CRM systems strongly preferred
- Ability to manage multiple priorities with accuracy and attention to detail
Responsibilities
- Serve as the primary point of contact for assigned clients, ensuring timely and professional communication
- Manage client setup in LIMS, CRM, and related systems
- Coordinate sample workflows and deliverables across field teams, laboratory teams, and internal groups
- Review work orders for accuracy and ensure proper project setup and documentation
- Conduct final review and release of reports, invoices, EDDs, and other deliverables
- Deliver accurate, complete client outputs—including supplies, pickups, reports, and data—within required turnaround times (TAT)
- Notify clients of results exceeding regulatory limits within one (1) hour of LIMS review
- Ensure alignment with client-specific regulatory programs, analytical methods, and reporting requirements
- Maintain working knowledge of laboratory methods, accreditation requirements, QA/QC standards, and subcontractor capabilities
- Support onboarding, planning meetings, site visits, and laboratory tours
- Communicate project needs, issues, and updates between clients and internal teams
- Assist with shared Client Services activities and provide coverage during peak workloads or absences
- Contribute to process improvement initiatives and internal project teams
- Perform other duties as assigned
Benefits
- Competitive salary with performance-based advancement opportunities
- Medical, dental, and vision insurance
- Paid parental leave for both parents
- Employee Assistance Program (EAP)
- 401(k) with company match
- Paid time off + paid holidays
- Monthly cell phone reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
51-100 employees
