Client Account Specialist

ImageFIRST Healthcare Laundry Specialists•Village of Elmsford, NY

1d•$60,000 - $70,000

About The Position

As a Client Account Specialist in Elmsford, NY, you will be responsible for managing key relationships with a targeted portfolio of existing clients, ensuring their ongoing success while identifying opportunities for growth. This role is relationship-focused, supporting and growing existing client partnerships while partnering closely with Territory Business Managers on expansion opportunities. Why Join ImageFIRST? We are not just offering a job. We are offering a purpose. Join a company where your work supports the people who care for others. As the largest national provider of healthcare laundry and linen rental services, ImageFIRST is growing fast and looking for talented sales professionals to help expand our impact. ImageFIRST offers stability and long-term opportunities within the healthcare industry, one of the most resilient and consistently growing sectors. Learn more about us at https://www.imagefirst.com/company/

Requirements

1 to 3 years of experience in sales, account management, or a client-facing role
Experience supporting existing accounts and managing customer relationships
Proficiency in Microsoft Office Suite, Word and Excel required
Strong decision-making and problem-solving skills
Excellent written and verbal communication skills
Ability to manage multiple priorities and meet deadlines in a fast-paced environment
High sense of ownership with strong attention to detail
Self-motivated with a willingness to learn and grow within the organization
Team-oriented mindset with the ability to collaborate effectively with colleagues and clients

Responsibilities

Successfully complete the 13-week onboarding success track
Manage and grow key relationships within a defined portfolio of existing clients
Meet or exceed quarterly new business growth targets
Ensure invoice accuracy and resolve discrepancies promptly
Strategically position clients for seamless contract renewals
Foster long-term client relationships through proactive support and engagement
Drive customer loyalty by delivering exceptional service and resolving issues efficiently
Collaborate with Customer Advocates, Service, and Production leadership to maintain high-quality service delivery
Participate in all required sales meetings and training sessions
Develop and maintain analytical reports as requested by management
Design and execute a Goodwill Plan to strengthen relationships within key accounts
Lead quarterly business reviews with key stakeholders
Conduct monthly field rides with the Territory Business Manager
Participate in weekly phone outreach sessions in partnership with Outside Sales Specialist

Benefits

Medical, dental, and vision coverage.
401(k) with company match.
Paid time off & holidays.
Pet, legal, and hospital indemnity insurance options.
A collaborative, value-driven culture with real opportunities for career growth.

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