Client Account Manager

Taylor Corp • Monroe, NC

37d • $50,000 - $55,000 • Hybrid

About The Position

Taylor Corporation is a dynamic, diversified company with big plans for the future ― and your career. We power our employees' potential and strive to create opportunity and security for every member of the team. If you're ready for something bigger ― more challenge, more variety, more pathways for professional growth ― we should talk. We're passionate about our work, we believe there is always a better way, and we're looking for people like you. Ready to reach your potential? It's time to look at Taylor. Your Opportunity: Venture Solutions is looking for a Client Account Manager to join our team. This position is responsible for ensuring the smooth operation of transactional accounts, maintaining client satisfaction through efficient handling of tasks, and supporting higher-level account managers in various duties. Being physically present in the office is crucial for fostering strong team collaboration, effective communication, and building meaningful relationships with colleagues (up- and down-stream from CS), which are essential for optimal productivity and a positive work environment. For this reason, being onsite for the first 90 days of employment is an expectation. After the 90 day period, we have a hybrid schedule of 3 days in the office and 2 days remote.

Requirements

• Effective communication skills with the ability to convey information in emails, project collaboration tools, reports & meetings
• Utilizing analytical and critical thinking skills, combined with problem-solving expertise, to identify inconsistencies and contribute to effective solutions
• Good Interpersonal skills with the ability to coordinate efforts within the team as well as other internal departments with a drive for learning and exploration
• Proven ability to perform efficiently under tight deadlines without compromising quality or standards

Responsibilities

• Assist in billing and invoicing processes, ensuring accuracy and timelines in accordance with client agreements & help with resolving discrepancies
• Perform daily tasks such as job tracking & job reconciliation
• Execute and assist with manual on-site job ticket updates
• Generate and provide reports to clients or internal teams as required
• Monitor open tickets and assist in ticket management and resolution
• Provide client support to AM IIs and AM IIIs as needed
• Handle basic file reconciliation, including validating incoming files and monitoring processing to ensure accuracy
• Manage inventory by tracking, replenishing, and reporting on stock levels needed for upcoming client projects
• Processes pulls, holds, monitors & administer incidents (VINs) and simple change requests according to client needs using internal project management tools
• Assist in pricing updates
• Ensure mail dates & quality metrics are met
• Responsible for daily activities
• Ownership of client accounts
• Client facing communication responsibilities
• Other responsibilities as assigned

Benefits

• We offer a comprehensive benefit package including several health plans to choose from, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees