Client Account Manager

Interpath Laboratory•Portland, OR

3h•Onsite

About The Position

The Client Account Manager – Portland Region serves as the primary liaison between the laboratory and assigned client accounts, with a strong focus on client satisfaction, retention, and operational success in a developing market. This role is designed for a flexible, service-oriented professional who can wear multiple hats and adapt gracefully as regional needs evolve. The CAM advocates for clients while maintaining a neutral, collaborative posture with internal laboratory and operations teams.

Requirements

Must be licensed to drive a vehicle and be able to travel regularly.
Associate’s degree or equivalent combination of education and experience required
Healthcare, clinical laboratory, client services, or medical billing experience required
Strong interpersonal and customer service skills with the ability to build credibility and trust
Working knowledge of laboratory services, workflows, and healthcare environments
Ability to understand and assist with basic laboratory billing navigation
High degree of flexibility and adaptability in a developing, evolving market
Ability to balance advocacy for clients with alignment to internal operational realities
Proficient with Microsoft Office Suite and ability to learn and utilize CRM and other business systems
Strong organizational skills with attention to detail and follow-through
Ability to work independently while remaining highly collaborative

Nice To Haves

Bachelor’s degree preferred
Experience working directly with physician offices or healthcare clients strongly preferred
Prior phlebotomy, laboratory, billing, or client services experience highly desirable

Responsibilities

Serve as the primary outside point of contact for assigned client accounts, fostering strong, trust-based relationships focused on service excellence and long-term retention.
Act as an advocate for clients while maintaining a neutral, solutions-oriented posture between the client and laboratory, ensuring issues are addressed collaboratively and professionally.
Safely and reliably operate a vehicle to travel between multiple client locations daily, maintaining punctuality while complying with all traffic laws, safety requirements, and company driving policies.
Support new account start-ups, including client onboarding, workflow training, test menu education, and ongoing follow-up during early implementation phases.
Develop and maintain a working knowledge of laboratory workflows, processes, and services in order to effectively educate clients and support operational alignment.
Perform phlebotomy and limited on-site client support as needed, particularly during account start-up or low-volume phases.
Demonstrate flexibility and willingness to assist with evolving regional needs, including floating to client locations or providing short-term coverage as required.
Assist clients with navigating billing processes and understanding laboratory billing workflows, escalating issues appropriately while helping facilitate resolution.
Document all client interactions, concerns, and follow-up actions accurately and timely in the company’s CRM system.
Collaborate closely with laboratory operations, client services, billing, courier, IT, and leadership to ensure seamless service delivery.
Monitor client satisfaction, proactively identify concerns, and coordinate corrective actions to support retention and growth.
Provide market feedback to leadership regarding client needs, service gaps, and opportunities for improvement.
May serve as backup for courier routes in limited, as-needed situations to ensure continuity of client service.
Demonstrate a consistently professional, respectful, and constructive attitude in all interactions. Fosters a positive, team-oriented work environment by building trust, encouraging collaboration, and communicating effectively with clients, colleagues, and leadership.