Client Account Manager

GrapeTree Medical Staffing•Milford, IA

5d•Hybrid

About The Position

At GrapeTree Medical Staffing, we believe that people are the most important factor when it comes to building & maintaining a thriving, innovative company. Each day, our team members have the opportunity to make a lasting impact while building trusting relationships with the healthcare professionals and healthcare communities we serve. We are looking for passionate, hard-working individuals to not only join our growing bunch & outstanding company culture, but to also contribute to our mission – improving healthcare. Are YOU ready to make an impact? Here's the details: The Client Account Manager is responsible for the coordination of schedules between healthcare professionals and corporate GMS client facilities. The Client Account Manager acts as the liaison between healthcare professionals, suppliers and the facilities they serve, to ensure patient care levels are met, both in quantity and quality. The GMS Account Manager is responsible for providing support for the day-to-day activities in the GMS department in addition to the Supplier Operations Specialists. Location: This position can be worked from our corporate office in Milford, Iowa or offered as work from home position for qualified candidates within a 4-hour radius of our corporate office. Schedule: You can expect to work Monday-Friday 8am-5pm. Benefits: Medical insurance: premium as low as $10.07 per week, Basic Life Insurance: $50,000, 401k: up to 4% employer match, bonuses/incentives: numerous opportunities A day in the life of a Client Account Manager: Operate as the point of contact for assigned clients Develops and maintains long-term relationships with existing corporate GMS clients Completes Client Access training with Corporate and individual facility contacts Makes sure clients receive requested services in a timely fashion Communicates client needs and demands to Staffing Specialists and GMS Operation Specialists Forecasts, tracks and reports back to client, client account metrics (Quarterly Business Report) Coordinates with GMS Sales Manager to present Quarterly Business Report to client Manage projects within client relationships, working to carry out client goals while meeting company goals Identifies opportunities to grow business with existing clients Recruit long and short-term needs from existing clients Coordinate with Staffing Specialists and GMS Operations Specialists working on the same account to ensure consistent service Service multiple clients concurrently Resolve escalated client complaints and conflicts in a professional manner Provide timely briefings to GMS Supervisor as necessary or as requested Resource for any staffing process issues We think you’ll love working for us. Here’s why: Benefits with YOU in mind – Our benefits begin the first of the month following your date of hire. Our benefits include: Medical insurance with premiums as low as $9.87/week Vision and dental plans Short-term disability Flexible spending account Basic and Voluntary Life insurance 401k plan and 401k matching Paid-time-off (PTO) Holiday pay Pet Insurance Bonus! Your birthday is a paid day off Reward and Recognition Opportunities – Our employees rock… we get it. That’s why we offer fun incentives, programs, and annual awards. Health & Wellness – Being in the healthcare industry, health and wellness is important to us. That’s why we have a wellness committee to coordinate and encourage wellness activities, plus we offer ergonomic standing desks to all on-site employees, a 24/7 fitness center in our corporate office, and wellness reimbursement up to $20 per month! Crushing Company Culture – We work hard, but we play hard, too! We keep our GrapeTree family connected with so many fun initiatives: Social hours Quarterly business updates Snack Attack Wednesdays Volunteer and wellness opportunities Annual summer picnic for employees and their families Annual holiday party with awards and prizes Various corporate events Love Where You Work: The workstation for this position is a cubicle setting where you will be able to closely interact and connect with your co-workers! You can expect multiple monitors, frequent phone usage, adequate lighting, a clean environment, and moderate noise levels. Award Winning | GrapeTree was recently ranked #4503 on the Inc5000 2022 List of Fastest Growing Private Companies Where You Can Find Us: 2501 Boji Bend Dr. Suite 100, Milford, Iowa 51351 EEO/AA: Employer Minority / Female / Disabled / Veteran / Sexual Orientation / Gender Identity

Requirements

Knowledge of software frequently used, including but not limited to, Microsoft Office, Adobe, scanning software and Windows
Familiarity and comprehension of Internet capabilities
High School Diploma or equivalent
Strong communication and organizational skills
High level of customer service skills

Responsibilities

Operate as the point of contact for assigned clients
Develops and maintains long-term relationships with existing corporate GMS clients
Completes Client Access training with Corporate and individual facility contacts
Makes sure clients receive requested services in a timely fashion
Communicates client needs and demands to Staffing Specialists and GMS Operation Specialists
Forecasts, tracks and reports back to client, client account metrics (Quarterly Business Report)
Coordinates with GMS Sales Manager to present Quarterly Business Report to client
Manage projects within client relationships, working to carry out client goals while meeting company goals
Identifies opportunities to grow business with existing clients
Recruit long and short-term needs from existing clients
Coordinate with Staffing Specialists and GMS Operations Specialists working on the same account to ensure consistent service
Service multiple clients concurrently
Resolve escalated client complaints and conflicts in a professional manner
Provide timely briefings to GMS Supervisor as necessary or as requested
Resource for any staffing process issues