Client Account Manager II - Mass Market

Alantra • Fairbanks, AK

1d

About The Position

At Alaska Communications, we’re committed to putting our team first , always being customer focused , having a can-do attitude , owning our results and always acting with integrity . This is what we hire for and what our team members exhibit each day. Want to make an impact with us? POSITION SUMMARY The Client Account Manager II – Mass Market position will retain and grow our existing customer base. Act as a business partner to existing customers with an emphasis on driving increased sales and revenue by demonstrating the value of our products and services. Introduce ACS end-to-end technology solutions to enable residential and small business customers to solve their connectivity needs. This position requires a strong emphasis on outside sales prospecting. ESSENTIAL FUNCTIONS Reasonable Accommodations Statement Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions listed below. Examples of Job Duties Meets or exceeds sales goals by assessing current customer needs, strategically identifying Alaska Communications solutions, and closing sales. Attends events to drive customer acquisitions and conducts face-to-face visits with customers to develop relationships and expand revenue sources. This position is expected to spend at least 60% of their work week off-site with customers in face-to-face meetings, and prospecting for new customer acquisition. Prepares sales documentation, activity reports and forecasts, as required. Receives and works sales leads from customer call centers and websites through to their closing. Maintains an ongoing relationship with accounts to ensure positive customer experience and maximize sales opportunities. Develops and maintains collaborative relationships with internal stakeholders. Take initiative to improve processes that will enhance customer satisfaction and/or increase company profitably. Performs other duties as assigned and completes projects not specified in this job description.

Requirements

• Bachelor’s degree in business administration, marketing, information technology or other closely related fields. Alternate education and training may be substituted for the degree requirement on a year for year basis.
• Two (2) years of experience in a quota carrying sales environment to include selling products/services to small and medium business customers. Alternate experience and education may be substituted for the requirement on a year-for-year basis.
• Demonstrated proficiency working with the Microsoft Office suite, to include Teams, Word, Excel, PowerPoint, and Outlook.
• Valid driver’s license is required.
• Customer Focused – Think and act in ways that put our customers first and make them promoters of our products and services.
• Accountability - Ability to accept responsibility and account for their actions.
• Sales Ability - Ability to uncover customer business needs and use effective communication skills to direct them to unique ACS solutions.
• Relationship Building - Ability to effectively build relationships with customers and co-workers.
• Technical Aptitude - Ability to quickly learn and use complex systems and applications.
• Business Acumen – Ability to communicate with a high degree of professionalism (written/verbal), effective at decision making, able to forecast sales accurately and analyze financial information.
• Communications skills – Ability to communicate (written/verbal/aural) with a high degree of professionalism.

Nice To Haves

• One (1) year of telecommunications or information technology experience.

Responsibilities

• Meets or exceeds sales goals by assessing current customer needs, strategically identifying Alaska Communications solutions, and closing sales.
• Attends events to drive customer acquisitions and conducts face-to-face visits with customers to develop relationships and expand revenue sources.
• This position is expected to spend at least 60% of their work week off-site with customers in face-to-face meetings, and prospecting for new customer acquisition.
• Prepares sales documentation, activity reports and forecasts, as required.
• Receives and works sales leads from customer call centers and websites through to their closing.
• Maintains an ongoing relationship with accounts to ensure positive customer experience and maximize sales opportunities.
• Develops and maintains collaborative relationships with internal stakeholders.
• Take initiative to improve processes that will enhance customer satisfaction and/or increase company profitably.
• Performs other duties as assigned and completes projects not specified in this job description.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees