Client Account Administrator

AmeriLife•Overland Park, KS

17d•Hybrid

About The Position

AmeriLife Benefits, a division of AmeriLife Group, LLC, is a national leader in the employee benefits market. We provide employee, executive, and retirement benefit solutions in addition to administrative services, through our affiliates, Benefits Direct, Blue Chip Benefits, Taylor & Sons Insurance Agency, and National Insurance Marketing Brokers, LLC (NIMBL). Our customized plan solutions, engaging employee communication and enrollment services, leading-edge platform for group billing, eligibility management, and pre-tax account administration help increase competitiveness, reduce costs, and streamline the administration of benefits programs. The Client Account Administrator is responsible for the day-to-day administration of employer-sponsored Flexible Spending Accounts (FSAs), including Medical and Dependent Care programs. This role plays a critical part in ensuring accurate posting and reconciliation of pretax contributions, maintaining clean and compliant data files, and serving as a primary point of contact for employer groups regarding contribution activity, payroll files, and data corrections. The ideal candidate demonstrates exceptional attention to detail, strong Excel skills, and the ability to communicate clearly and professionally with employer clients while managing high-volume, data-driven work. This is a Hybrid position.

Requirements

High school diploma required, associates or bachelor’s degree preferred
Familiarity with a variety of insurance industry concepts, practices and procedures, preferred.
Experience in Microsoft office Suite (Excel, Word, Outlook). Advanced Excel knowledge is a necessity.
Data reconciliation skills.
Strong organizational skills.
Attention to detail and the ability to work efficiently under deadline pressure is essential.
Able to multitask, prioritize, and manage time efficiently.
Able to work in a fast-paced, team environment as well as independently.

Responsibilities

Accurately post and reconcile pretax Medical FSA and Dependent Care FSA contributions based on employer payroll files
Review, validate, and troubleshoot employer contribution data to ensure compliance with Section 125 plan rules and internal administration standards
Work directly with employer groups to resolve contribution discrepancies, missing data, or file errors in a timely and professional manner
Manage and manipulate data files in Microsoft Excel, including sorting, filtering, validating totals, identifying variances, and ensuring correct formatting
Coordinate with internal teams (claims, customer service, finance, and systems) to ensure contribution data aligns with system records
Maintain detailed documentation of corrections, employer communications.
Monitor incoming files and contribution schedules to ensure timely posting and follow-up
Support month-end and year-end reconciliation processes and reporting as needed
Ensure compliance with Section 125 regulations
Provide clear, courteous communication to employer contacts via email and phone regarding contribution activity and resolution status
Invoices client for per participant per month fees
Processes claim repayments
Handles confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements